Program Manager - David's House - Home Youth Services
Mid-Willamette Valley Community Action Agency
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Benefits offered by this job
Job summary
Mid-Willamette Valley Community Action Agency seeks a Youth Assessment Specialist to ensure shelter operations run smoothly, manage grant compliance, and maintain data reporting. You will collaborate with community agencies and supervise staff and volunteers to support vulnerable youth and families.
The role requires strong organizational skills, effective communication, and the ability to de-escalate difficult interactions while maintaining trauma-informed practices and partnership-building.
Qualifications
- Possess intermediate to advanced computer skills and proficient in Word, Excel and Outlook, databases, online tools and video conferences.
- Ability to read, analyze and articulate technical procedures, contracts, and regulations.
- Excellent planning, organization and time management.
- Strong written and oral communication skills.
- Ability to work evenings, weekends, early mornings.
- Empathy, tact and diplomacy in communication with clients and partners.
- Ability to de-escalate heightened interactions.
Responsibilities
- Manages day-to-day operations of sheltering services.
- Provides staff support when client interactions escalate.
- Maintains relationships with law enforcement, neighbors and city officials.
- Builds and trains volunteers; grows volunteer base.
- Participates in meetings, trainings and compliance events.
- Pursues shelter funding and basic needs service funding to expand opportunities.
- Ensures program policies protect staff, clients and volunteers.
- Keeps HMIS and data-driven protocols high quality.
- Aligns with Trauma-Informed Care and Harm Reduction philosophies.
- Recruits, trains, mentors, and coordinates program staff.
Skills
Education
Tools
Job description
Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as a Youth Assessment Specialist. Your main responsibilities will be ensuring compliance with grant requirements, data tracking and reports, networking and maintaining positive partnerships with community agencies and participate with community agencies. This team offers a lot of growth opportunities and professional development through hands-on experience.
Saturday-Sunday off. Schedule flexibility required.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Two or more years of social services experience and a minimum of 1 year of managing or coordinating in a social service field.
- An equivalent combination of relevant education and experience may be accepted.
- A preference will be given to those with shelter experience, and experience managing/coordinating programs working with vulnerable or at-risk populations, including people experiencing homelessness or at-risk of homelessness.
- Prior training experience in the following areas preferred but not required.
- Candidate must pass Oregon Department of Human Services criminal background check and MWVCAA agency background check.
- Candidate must pass pre-employment and random drug/alcohol screens.
- Driver qualification status required for this position. Driver License, insured vehicle available for use on the job and satisfactory drive record for previous three years required.
- CRP/First Aid, Food Handler's, Mandatory Reporting, Privacy Laws, Trauma Informed Care, Suicide Intervention, Collaborative Problem Solving, and Recognizing & Reporting Child Abuse & Neglect. Training completion is required within first 30 days of hire.
- Possess intermediate to advanced computer skills. Proficient in Microsoft Word, Excel and Outlook, database software, online tools, and video conference platforms.
- Ability to read, analyze and articulate technical procedures, legally binding contracts, and governmental regulations.
- Must possess excellent planning, organization and time management skills.
- Ability to effectively communicate both orally and in written form.
- Ability to work some evenings, weekends, early morning hours.
- Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.
- Ability to effectively de-escalate heightened interactions.
This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.
- Manages the day-to-day operations of sheltering services.
- Provides support to staff when client interactions escalated.
- Establishes and maintains an active working relationship with law enforcement, neighbors, and city officials.
- Builds and maintains relationships with volunteers and provides training for a growing volunteer base.
- Participates in internal and external meetings, trainings, and other compliance events.
- Applies for shelter and basic needs services funding to expand service opportunities.
- Adheres to program policies in order to protect staff, client and volunteer safety.
- Demonstrates evidence of excellence in prioritization tools, Homeless Management Information System (HMIS), and other data-driven protocols.
- Embraces the mission and best practice philosophies of Trauma Informed Care, Motivational Interviewing, recovery, client-centered services, and Harm Reduction strategies.
- Completes spend down of all grant allocations, while providing the highest level of client service possible. Provides low barrier client-centered process to services.
- Maintains full compliance with all federal, state, and grant funding requirements, setting high standards for data quality and compliance performance, remaining in compliance with the regulations of all funding streams.
- Models full compliance with MWVCAA Safety Policy.
- Displays commitment to community-based projects and needs that are not covered by current grant structures (i.e., finding ways to solve homelessness beyond grant administration).
- Displays commitment and cooperation with co-located agency partners.
- Attends and participates in annual trainings.
- May be assigned other responsibilities that further program goals and objectives.
- Recruits, trains, mentors and coordinates program staff.
Directly supervises approximately 20-30 employees over multiple shifts. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Maintains calm dispositions and regulates emotions when clients, staff, or others may become escalated.
- Regulates emotions and handles pressure of frequent demands for attention, time and work tasks.
- Attends and engages in required annual trainings.
- Working evenings and weekends when necessary.
- Specific vision abilities are required of this position. Frequently required to hear and speak.
- Regularly lift and/or move 20 pounds and occasionally lift and/or move up to 50 pounds.
- Manual dexterity for handling office equipment.
- This position requires on-site work and is not eligible for remote work.
- Works in conjunction with agency and community partner programs serving client population experiencinghomelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
- Indoor work environment with frequent interruptions and demands.
- Working with customers/clients over the phone and in-person.
- Occasional remote work from home.
- Occasional driving in all weather conditions. Occasionally exposed to outside weather conditions.
- Variable and flexible work hours.
- 401k contribution after 1 year
- Employee Assistance Program
- Life insurance
- Health, Vision and Dental Insurance
- For some positions, employees may be eligible for company‑sponsored continuing education
MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.
Note that compensation for each role at MWVCAA is based off a number of factors such as experience and education.
If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at HR@mwvcaa.org or call 503-585-6232 to ask for a HR Team Member.
Oregon Department of Human Services criminal background check and Pre-employment drug screening test required.
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