Case Manager - Day - ARCHES Family First Resource Center

Mid-Willamette Valley Community Action Agency; Salem (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k contribution

Employee Assistance Program

Life insurance

Health, Vision and Dental Insurance

Continuing education opportunities

Job summary

Mid-Willamette Valley Community Action Agency is seeking a dedicated Case Manager to assess families, develop individualized plans, and connect them with housing resources and supportive services at the ARCHES Family Day Center in Salem. You will coordinate with program staff and community partners to meet resident needs and track progress in the data system.

The role emphasizes trauma-informed practices, empathy, and strong organizational skills, with on-site work Monday–Friday.

Qualifications

• High School Diploma or GED is required.
• Four years of relevant social services experience are required.
• Knowledge of trauma-informed care and working with vulnerable populations is preferred.

Responsibilities

• Meets with families to perform assessments to determine needs, strengths, and resources.
• Develops individualized goals and action plans for families.
• Develops collaborative crisis response plans for families.
• Identifies resources to support families and connects them to services.
• Maintains detailed case notes and accurate data in the system.

Skills

Trauma-informed care

Interpersonal communication

Time management

Empathy

Basic computer skills

Education

High School Diploma or GED

Tools

MS Office

Database software

Web tools

Job description

Mid-Willamette Valley Community Action Agency

OUR MISSION:

MWVCAA invests in people and their futures to reduce the impacts of poverty.

Our Vision:

We envision a just future, where our communities are empowered to reach positive outcomes and everyone is respected for their infinite worth.

Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as a Case Manager. This position is located at the ARCHES Family Day Center which provides affordable and stable housing resources to families who experience chronic homelessness. The person in this position will work closely with families to conduct assessments that identify their needs, strengths, and resources. Based on these assessments, they develop individualized goals and collaborative crisis response plans, while working with program staff to connect families to the resources they need. Case Managers will coordinate and maintain a healthy relationship with other community providers to ensure each client gains access to the appropriate services. This team offers a lot of growth opportunities and professional development through hands‑on experience.

Shift: Monday- Friday 9am-5:30pm

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED.
• Four years of relevant social services experience, including working with children, youth or families required.
• Knowledge of/or experience with the principles of trauma-informed care, trauma awareness, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery is preferred.
• Equivalent combination of education and experience may be accepted.

CERTIFICATES, LICENSES, REGISTRATION

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Food Handler's Card or ability to obtain within 30 days.
• Candidate must pass pre-employment and random drug screenings.
• Candidate must pass comprehensive MWVCAA and ODHS background screenings prior to employment.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of/or experience working with the homeless, vulnerable, or at-risk populations is preferred.
• Basic proficiencies in computers, MS Office products, database software, and web tools.
• Effective interpersonal communication skills, in both written and oral form.
• Must demonstrate excellent planning, organization, and time management skills.
• Demonstrates tact, diplomacy, and empathy when communicating formally and informally with clients, staff, and program partners.

WHAT YOU WILL DO TO SUPPORT THE COMMUNITY

This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Meets with families to perform assessments and surveys that determine resident needs, strengths, and resources.
• Develops individualized goals and action plans for families based on each assessment/survey.
• Develops collaborative crisis response plans for families.
• Works with program staff to identify resources that will support each family's individual needs, goals, and desired outcomes.
• Completes documentation to track the interactions with clients and accurately enters the information into a data system.
• Maintains detailed and up-to-date case notes along with organized and complete resident files.
• Establishes and maintains an active working relationship with the Oregon Department of Human Services and other relevant community partners.
• Utilizes trauma-informed practices and de-escalation techniques to assist participants during heightened interactions.
• Attends and engages in required annual trainings.
• Provides program support, such as cleaning, site upkeep, laundry and supportive services.
• Provide client engagement and assistance, including answering the telephone, and monitoring client and facility safety.
• Maintains appropriate boundaries with clients and coworkers at all times.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

There are no supervisory duties in this position.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Frequently lift up to 25 pounds. Occasionally lift up to 50 pounds.
• Manual dexterity for handling office equipment.
• Occasionally operates a motor vehicle as needed to perform duties at sites or client locations. Ability to remain calm and engage in de-escalation techniques using trauma-informed care during heightened interactions.
• Ability to exercise judgment and quick decision-making skills in response to guest or client incidents.
• Able to remain calm during interactions with escalated clients and staff.
• Able to remain calm and positive while handling the pressures of frequent demands for attention, time, and work tasks.

WORK ENVIRONMENT

• Varying shift demands, including day and evening. May require fluctuations in the work schedule.
• Indoor and outdoor work environments with frequent interruptions, demands, and noise.
• Close quarters, often with a public client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Occasional exposure to trash, bodily fluids and malodorous air.
• Driving in all weather conditions.
• This position requires on-site work and is not eligible for remote work.
• Ability to accept on-call work, frequently with short notice (for example, same day for a call-out).

WHAT WE OFFER

• 401k contribution after 1 year
• Employee Assistance Program
• Life insurance
• Health, Vision and Dental Insurance
• For some positions, employees may be eligible for company-sponsored continuing education

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at [phone].

This is a partial list of essential duties and responsibilities.

Note that compensation for each role at MWVCAA is based off a number of factors such as experience and education.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at [e-mail] or call 503-585-6232.

Oregon Department of Human Services criminal background check and Pre-employment drug screening test required.