Program Coordinator III - ARCHES Family First

Mid-Willamette Valley Community Action Agency; Salem (OR); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401k

Employee Assistance Program

Life insurance

Health insurance

Vision insurance

Dental insurance

Continuing education

Job summary

Mid-Willamette Valley Community Action Agency is seeking a Program Coordinator III to support sheltering services for The ARCHES Project. The role focuses on creating a unified system of basic needs and housing services with client-centered care and trauma-informed approaches.

You will oversee daily program operations, training staff and volunteers, and expanding service offerings while ensuring safety and compliance across agency standards.

Qualifications

• Associates degree in social services, public health, or related field with at least two years of case management or social service experience.
• Advanced degree with three+ years of homelessness service delivery experience and related certifications/licensing preferred.

Responsibilities

• Facilitates the daily operations of program services, including housekeeping, laundry, kitchen and supportive services.
• Responsible for all financial tracking, inventory, purchasing and ordering supplies, and purchase reconciliation.
• Maintains facility licensing requirements and ensures the daily cleanliness of the program facility.
• Maintains complete client records, daily activity logs, mileage logs, and other reports.
• Applies crisis intervention and de-escalation techniques as needed.
• Identifies program candidates through coordinated entry and direct referrals.
• Entrers complete client data and service transactions in HMIS.
• Establishes and maintains positive relationships with housing programs, police, and other providers.
• Fills in for Site Assistants and Case Managers as needed by Program Manager.
• Attends and engages in required annual trainings.
• Other duties as assigned.

Skills

Interpersonal communication

Computer skills

Empathy and diplomacy

Planning and time management

Education

Associates degree in social services, public health, or related field

Advanced degree with three+ years homeless service delivery experience and related certifications/licensing

Job description

OUR MISSION: MWVCAA invests in people and their futures to reduce the impacts of poverty.

Our Vision: We envision a just future, where our communities are empowered to

reach positive outcomes and everyone is respected for their infinite worth.

Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as a Program Coordinator III. The Program Coordinator provides direct support to sheltering services for The ARCHES Project. The ARCHES Project operates transitional housing shelters for individuals and families who are experiencing homelessness. The Program Coordinator will aim to create a unified system, whereby basic need and housing services are provided to clients. This position is renewable annually based on continuation of project funding. This position is responsible for facilitating daily program operations such as purchasing and ordering supplies, coordinating housekeeping and food services, training staff and volunteers, and expanding service offerings while providing client-centered and trauma informed care. This team offers a lot of growth opportunities and professional development through hands-on experience.

Tuesday-Saturday 10:30am-7pm

MINIMUM QUALIFICATIONS

EDUCATION and/or EXPERIENCE

• Associates degree in social services, public health, or related field; Two years of case management or social service experience; and/or equivalent combination of education and experience.

• Ideal candidates will possess an advanced degree with three or more years of homeless service delivery experience and mental health certifications and/or licensing.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualification status required for this position. Driver license, insured vehicle available for use on the job and satisfactory drive record for previous three years required.

• Preferences given to applicants who have completed Certified Peer Support Specialist training.

• Basic Life Support/First Aid Certification is required within first 30 days of hire.

• Must obtain Food Handler's Card within 30 days of hire.

• Candidate must pass a comprehensive MWVCAA background screening prior to employment.

• Candidate must pass pre-employment and random drug/alcohol screens.

KNOWLEDGE, SKILLS, AND ABILITIES

• Effective interpersonal communication skills, in both oral and written form.

• Proficiencies in computers, Microsoft Office products, database software and web tools.

• Demonstrates tact, diplomacy and empathy when communicating with clients, staff and program partners.

• Possesses excellent planning, organization and time management skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This job description is not intended to be all-inclusive. The employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

• Facilitates the daily operations of program services, including housekeeping, laundry, kitchen and supportive services.

• Is responsible for all financial tracking, inventory, purchasing and ordering supplies, and purchase reconciliation for the program.

• Makes appropriate maintenance requests for the program building; may be required to assist with basic maintenance repair.

• Trains and assists staff, volunteers, and interns. Supports adherence to program policy and procedures.

• Communicates program needs, maintenance issues, and client issues with the Program Manager.

• Assists with program planning geared towards expansion of service offerings, and coordinating and planning enrichment opportunities.

• Acts as the sheltering location's safety committee member, and ensures the program is compliant with all agency, state, and federal safety standards.

• Maintains facility licensing requirements and ensures the daily cleanliness of the program facility.

• Maintains complete client records, daily activity logs, mileage logs, and other reports as directed.

• Applies crisis intervention and de-escalation techniques as needed.

• Identifies program candidates through use of coordinated entry system and direct referrals from state and federal partners.

• Assists referred clients in completing program applications.

• Enters complete client data and service transactions in the Homeless Management Information System (HMIS).

• Establishes and maintains positive, productive working relationships with housing programs, police (and other local officials), and providers of services and resources to homeless neighbors.

• Fills in for Site Assistants and Case Managers as needed by Program Manager.

• Attends and engages in required annual trainings.

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

There are no supervisory duties in this position.

PHYSICAL AND MENTAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Assists at various locations, which will require travel as needed.

• Driving in all weather conditions to ARCHES sites in Marion and Polk Counties.

• Manual dexterity for handling computers, devices, and office equipment.

• Frequently lift up to 25 pounds. Occasionally lift up to 50 pounds.

• Maintains calm dispositions and regulates emotions when clients, staff, or others may become escalated.

• Ability to engage de-escalation techniques using trauma-informed care.

• Regulates emotions and handles pressure of frequent demands for attention, time and work tasks.

• Attends and engages in required annual trainings.

• Specific vision abilities required by this job include close vision and ability to adjust focus.

• Ability to exercise judgement and quick decision-making skills in response to guest or client incidents.

WORK ENVIRONMENT

• Close quarters, often with a client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.

• Indoor work environment with frequent interruptions and demands.

• Variable and flexible work hours, including holidays, early mornings, evenings, and weekends.

• Occasional trips into camps throughout Marion and Polk County.

• Occasional exposure to biohazards requiring frequent use of PPE such as gloves, masks, eye protection, protective clothing and shoes or boots.

• Frequent exposure to animals and animal dander.

WHAT WE OFFER

• 401k contribution after 1 year

• Employee Assistance Program

• Life insurance

• Health, Vision and Dental Insurance

• For some positions, employees may be eligible for company‑sponsored continuing education

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at [phone].

Note that compensation for each role at MWVCAA is based off a number of factors such as experience and education.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at [e-mail] or call 503-585-6232 to ask for a HR Team Member.

Oregon Department of Human Services criminal background check and Pre-employment drug screening test required.