Outreach Coordinator

City of Baytown, TX; Baytown (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Disability insurance

Tuition assistance

Paid time off

Job summary

The City of Baytown is seeking a Public Affairs professional to support the Public Affairs Department by creating opportunities for public dialogue, engagement, and marketing. The role builds trust between residents and City government and coordinates the comprehensive community survey program and listening tours.

Responsibilities include planning public information materials, coordinating forums, and promoting City services while collaborating with staff and external partners.

Qualifications

• Bachelor’s degree in a relevant field as listed above.
• 1 year of experience in community development, non-profit outreach, or related field.
• Valid driver’s license with able to obtain TX license within 90 days.

Responsibilities

• Plans, develops, manages, and produces public information products (brochures, sheets, AV content, website and social media).
• Coordinates community listening and survey programs, including administration and reporting of feedback.
• Plans and coordinates Listening Tours, public forums, and outreach events.
• Leads coordinating role for the public engagement committee and coordinates with the public.
• Represents the City at community events and supports event planning and outreach.
• Collects project information and prepares summaries for stakeholders and the public.
• Works with vendors to manage marketing materials and budgets, including invoicing.

Education

Bachelor's Degree in Marketing, Communications, Public Relations, Advertising, Journalism, Public Administration, or related field

Job description

Job Summary

This position will support the Public Affairs Department in creating opportunities for public dialogue, engagement, and marketing, and will be a key player in building trust, connection, and commitment among residents and between the community and City government. This position coordinates the City's community listening and feedback efforts, including the comprehensive community survey program, micro-survey initiatives, Listening Tours, and public forums, and serves in a lead coordinating role for the City's public engagement committee, which brings together members of the public to discuss and help guide the City's overall outreach efforts.

As a representative of the City of Baytown, this position will be responsible for promoting and marketing various City services, operations, and activities, including, but not limited to, public infrastructure improvements, capital projects, planning and development projects, and health and well-being programs to the City's various publics and audiences. Alongside others in the department, plans, develops, manages, and produces public information products such as brochures, fact sheets, audio/visual programs, website and social media content, and other informational, educational, and promotional materials. Serves as an internal resource, coordinating with department staff on communication strategies. This position helps to create and coordinate outreach and promotional materials, advertisements, internet content, and marketing collateral for various departments.

Duties

• Plans, develops, manages, and produces public information products such as brochures, fact sheets, audio/visual programs, website and social media content, and other informational, educational, and promotional materials.
• Works with neighborhood and civic groups to create programs and initiatives to improve residents' quality of life. Creates avenues for the community to provide feedback on City initiatives.
• Coordinates the City's Comprehensive Community Survey program and other survey initiatives, including survey administration, data collection, and reporting of resident feedback and trends to City leadership.
• Plans and coordinates Listening Tours, public forums, and other community engagement opportunities to gather resident input on City services, projects, and initiatives.
• Serves in a lead coordinating role for the City's public engagement committee, convening members of the public on a recurring basis to discuss and help guide the City's overall outreach and engagement efforts.
• Represents the City of Baytown at community events to promote various initiatives, services, and operations. Plans, coordinates, attends and/or supports the planning and coordination of events such as public forums, project open houses, and community activities, including door-to-door outreach, as needed.
• Collects and communicates project-specific information regarding project schedules, expenditures, and related milestones. Utilizes project updates, progress records, and other information provided by City departments to prepare project-specific summaries and reports to other City stakeholders and the public.
• Works with outside vendors to ensure marketing material is ordered, produced, and accurate according to specifications. Ensures inventory and deadlines are adhered to by all vendors. Responsible for evaluating and paying invoices according to the given marketing material budget.
• Performs all other related duties as assigned.

Required

Minimum Qualifications

• Bachelor's Degree from an accredited college or institution in Marketing, Communications, Public Relations, Advertising, Journalism, Public Administration, or a related field.
• One year of experience in a Community Development, Non-profit Community Service, Community Outreach, related community-focused program, or a related field.
• Valid driver’s license with an acceptable driving record (must obtain TX driver’s license within 90 days).

OR

• An equivalent combination of education, experience, certification and/or licenses sufficient to successfully perform the essential functions of the job.

Preferred

• Demonstrated experience facilitating public meetings, forums, or committees.
• Bilingual in English/Spanish.
• Experience with community engagement or resident survey platforms.
• Experience working with technical and operational construction or project managers.
• Municipal government experience.
• Experience with Graphic Design Programs.

Knowledge, Skills And Abilities

Ability to multitask, establish priorities, work independently, and maintain organization. Strong written and oral communication skills required. Comprehensive knowledge of office practices and procedures. Considerable knowledge of the methods and techniques of public contact and community engagement, including surveys, listening sessions, and public forums. Ability to facilitate group discussions and committee meetings. Work requires continual attention to detail in entering, composing, typing and proofing data and materials. Knowledge of business machine operations, personal computers and related software, and accounting/billing processes. Must have a high level of interpersonal skills to handle sensitive and confidential situations with both internal and external customers. Position continually requires demonstrated poise, tact, and diplomacy. Ability to establish and maintain cooperative working relationships with those contacted in the course of work including community leaders, area nonprofits, City officials, management staff, employees/co-workers, and the general public.

Here at the City of Baytown, in recruiting for our team, we welcome the unique contributions that you bring. We strive to provide a workplace where differences are honored, with a workforce that reflects the diversity of the people we serve.

Attendance is an essential function of this position. The City reserves the right to require an employee in this position to work more than 40 hours a week. This position provides services or performs duties for the benefit of the general public during emergency situations. These may include services or duties different from those performed in the usual course and scope of your job. In the event of an evacuation, the incumbent in this position may be required to remain to perform needed services.

Overall Position Strength DemandsLight Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

To promote health and wellness, we provide a comprehensive benefits program (listed below) to meet the needs of you and your family. Our goal is to help you live and work well – 365 days a year.

Medical

• United Healthcare
• Effective the first day of the month following 30 days of employment
• Annual Deductible (Network) $750 Indiv/$2,250 Family
• In-Network Benefit 80%/20% after plan deductible
• $50 co-pay (general visit)
• RX - $10 Generic/$40 Formulary/$75 Non-Formulary
• Flexible Spending Accounts: Healthcare and Dependent Care expenses
• FREE virtual visits

Dental

• Cigna Dental PPO & DHMO
• Effective the first day of the month following 30 days of employment
• Preventative & diagnostic covered at 100%
• Annual Deductible: $50/Indiv (Cigna PPO) - No annual deductible for Cigna DHMO

Vision

• Superior Vision
• Effective the first day of the month following 30 days of employment
• In-Network exam co-pay $10 & $25 materials co-pay
• Frames: $140 Allowance - Contact Lenses: $160 Allowance

Holistic Health & Wellness

• Employee Wellness Center offering FREE primary care medical treatment for employees & dependents on the Medical plan
• FREE access to gyms, Shipt, and Walmart+ through our employee medical insurance
• Gym partnership with Lee College Wellness Center & swimming pool for $58/year
• Employee Assistance Program providing employees and their household family members up to 8 FREE counseling sessions per issue per year, legal and financial assistance, will generator tools, and more!
• Sick Leave Pool providing participants additional paid sick time if accruals are exhausted.
• SmartDollar: free online program providing tips and tools from Dave Ramsey for getting out of debt and building good saving practices

Retirement

• Texas Municipal Retirement System:
  • 7% employee contribution with a 14% employer match
  • 5 year vesting
  • Retirement Eligibility: 20 years of service/any age - or - 5 years of service/at least age 60
  • FREE Life Insurance coverage up to 1X your base annual salary
• MissionSquare 457 and 457 Roth IRA plans: additional voluntary employee participation

Disability Insurance

• Equitable:
  • Long-term Disability: voluntary elected coverage. Pays 60% of monthly earnings up to $8,000 per month up to social security age, depending on the disability
  • Short-term Disability: voluntary elected coverage. Pays 60% of weekly earnings up to $1,000 per week for up to the first 13 weeks of a disability

Training and Tuition Assistance

• The HUB Employee Training Center: we invest in you by equipping you with the knowledge and skills needed to live out our Purpose and Core Values
• Access to funding up to $1,500 per semester or $3,000 per year for tuition toward courses that are job-related or will enhance your work performance

Generous Paid Sick, Vacation, & Holiday Leave

• 10 holidays per year and one personal employee day per year
• 15 days sick leave per year
• Starting at 10 days of vacation per year; up to 25 days per year
• Sick and Vacation hours roll over annually up to the maximum limit
• 15 days Paid Parental Leave