Outreach Client Advocate (Case Management)

Genesisshelter; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading organization in Dallas seeks an Outreach Client Advocate to support victims of domestic violence. The position involves providing crisis intervention, case management, and helping clients access crucial resources. Ideal candidates will have a relevant degree or equivalent experience, strong advocacy skills, and the ability to maintain thorough documentation.

Qualifications

• Bachelor’s degree preferred, but comparable experience will be considered.
• Related experience in crisis intervention and casework services.
• Must consent to and pass a Criminal Background check.

Responsibilities

• Provide trauma-informed advocacy and case management services.
• Assist clients in developing safety plans and accessing resources.
• Maintain accurate file records and documentation of client services.

Skills

Communication

Crisis Intervention

Advocacy

Coordination of Services

Education

Bachelor’s degree in related field

Job description

The Outreach Client Advocate will support victims of domestic violence through the provision of trauma informed advocacy and case management services. The Advocate is committed to promoting the safety and empowerment of their clients and will offer individual and group case management/advocacy services along with crisis intervention, accompaniment, and information and referrals.

• Assist in identifying needs of clients and giving appropriate referrals and resources to fit their needs.
• Perform on-site crisis intervention and help clients and callers develop safety plan
• Establish referral relationships with other social service agencies and attend community coalition meetings.
• Complete client intakes, family background information, and set individual goals both short and long term.
• Maintain accurate file records in electronic filing system Titanium Schedule
• Serve as an advocate for clients in obtaining community resources such writing letters on behalf of clients, and coordinating assistance for clients with other service providers, such as meetings with housing programs, medical appointments, legal service coordination.
• Accompany client to court and other necessary appointments
• Attend training as necessary to maintain accurate and adequate knowledge in the field of domestic violence.
• Maintain accurate and timely documentation of client services and case notes

Skills / Requirements:

• Bachelor’s degree in related field preferred. Comparable experience will be considered
• Related experience to include crisis intervention, casework services, counseling, advocacy and coordination of services, preferably in area of domestic violence.
• Ability to communicate effectively, both orally and written.
• Must consent and pass a Criminal Background check
• Ability to communicate effectively, both orally and written