Outreach Clerk

Illinois; Northern (KY); Hybrid; USD 32,000 - 38,000; Full time

Job summary

The Outreach Clerk supports outreach services under the Community Engagement Librarian, helping develop programs and participate in programming at community events.

Responsibilities include assisting customers with library services, advising on catalog usage, and participating in outreach activities, with occasional circulation duties. Strong communication and organizational skills are essential.

Qualifications

• High School Diploma or equivalent.
• Strong organization and ability to work independently and as part of a team.
• Valid driver’s license and ability to travel as needed.
• Excellent customer service and communication skills.
• Proficiency in MS Office and basic computer skills.
• Willingness to work evenings and weekends.

Responsibilities

• Caries out visits to community events, organizations, businesses, and senior centers; prepare materials and conduct programming as requested.
• Develop partnerships with the community under the guidance of the Community Engagement Librarian.
• Promote reading and literacy at outreach events for children, families, and underserved populations.
• Assist customers in accessing community services and using library resources.
• Assist patrons with the online catalog and other electronic tools; help them use library services, equipment, and facilities.
• Help patrons apply for library cards and manage holds and circulation tasks.
• Attend meetings and workshops related to programming and outreach; assist in setting up outreach events.
• Process donated materials for outreach giveaways or book fundraisers; may fill in as circulation clerk as needed.

Skills

MS Office

Customer service

Strong communication

Driver's license

Evenings weekends

Education

High School Diploma

Associate/Bachelor's degree

Tools

MS Office

Job description

The Outreach Clerk is responsible for supporting outreach services and programs under the general direction of the Community Engagement Librarian. Major responsibilities include assisting in developing programs and services and supporting programming, particularly in relation to outreach services.

Schedule

TBA

Reports to

Library Director
Community Engagement Librarian

Duties and Responsibilities

• Carries out visits to community events, community organizations, businesses, and senior centers. This includes preparing and compiling appropriate materials beforehand, and conducting programming as requested.
• With the guidance of the Community Engagement Librarian, develop partnerships with the community.
• Promotes reading and literacy to children, family, and underserved populations at outreach events. Maintain and cultivate contact with the general community.
• Assists customers in accessing community services.
• Assists customers in using the online catalog and other electronic tools and resources; assists and instructs customers in using library services, equipment, and facilities.
• Assists customers in applying for a library card; utilizes computer hardware and software to enter and retrieve customer information.
• Assists customers with holds, circulation and accessing TPLD services and resources.
• Anticipates customer needs and delivers timely, accurate information/solutions. Listens and actively promotes cooperation and trust to meet customer needs.
• Attends meetings and workshops, when directed, related to programming and outreach.
• Assists in setting up outreach events
• Process donated materials for inclusion in outreach giveaways or book fundraisers.
• On occasion, may need to fill in as circulation clerk, and perform duties such as check-in/check-out procedures, answering the telephone, placing holds as requested by patrons, preparing library cards for patrons, and shelving materials.

• High School Diploma or Equivalent
• Highly organized with the ability to work independently and as part of a team.
• Ability to bend, stoop, lift book bags, push loaded book carts
• Excellent customer services skills
• Solid working knowledge of MS Office
• Valid Driver’s license
• Ability to work a varied schedule inclusive of evenings and weekends
• Strong written and oral communication skills.

• Public Library Experience
• One-two years of customer service experience
• Associate’s or Bachelor’s degree in related field
• Requirements
• Minimum Requirements

• High School Diploma or Equivalent
• Highly organized with the ability to work independently and as part of a team.
• Ability to bend, stoop, lift book bags, push loaded book carts
• Excellent customer services skills
• Solid working knowledge of MS Office
• Valid Driver’s license
• Ability to work a varied schedule inclusive of evenings and weekends
• Strong written and oral communication skills.

Preferred

• Public Library Experience
• One-two years of customer service experience
• Associate’s or Bachelor’s degree in related field