Outreach Clerk

Missouri River Regional Library; Jefferson City (MO); On-site; USD 17,000 - 25,000; Part time

Job summary

Missouri River Regional Library is seeking a part-time Outreach Driver to provide library services at various locations on a set schedule. Duties include checking materials in/out, assisting patrons, stocking outreach materials, and delivering to homebound patrons or remote lockers as needed.

The role requires excellent verbal and written communication, strong customer service, and the ability to work independently. A valid Missouri driver’s license is essential.

Qualifications

• High school diploma or GED required.
• Exceptional verbal and written skills.
• Experience working with the public.
• Experience in a library is desirable.

Responsibilities

• Checks materials in and out and assists patrons in locating materials and information for outreach.
• Shelves materials and stocks outreach vehicles with books and supplies.
• Drives to outreach stops and to nursing homes/homebound patrons.
• May deliver materials to remote lockers for patrons to pick up.
• May assist with emptying book drops in Cole and Osage counties.
• Drives outreach vehicle to special events to promote the library.
• Works shifts at public desks and assists patrons and staff as needed.
• May assist with opening/closing the library on a set schedule.

Skills

Customer service

Verbal & written communication

Interpersonal skills

Office software

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Publisher

PowerPoint

Internet

Job description

Summary/Objective

Drives outreach vehicle to specific locations on a predetermined schedule to provide library services to patrons. Arranges services for homebound and nursing home patrons as needed. Drives outreach vehicle to special events to promote the library.

Essential Duties and Responsibilities

1. Checks materials in and out, enters patron registrations; assists patrons in locating materials and information for outreach.
2. Shelves materials, stocks outreach vehicles with books and supplies.
3. Drives to and from outreach stops, including delivery to nursing homes and homebound patrons.
4. May deliver library materials to our remote lockers for patrons to pick up.
5. May assists with emptying book drops throughout Cole and Osage counties.
6. Drives outreach vehicle to special events to promote the library.
7. Works scheduled shifts at public desks and assists patrons and staff as needed.
8. May assist with opening and closing the library on a set schedule.
9. May serve on library committees as assigned.
10. Performs other duties as assigned.

Knowledge, Skills and Abilities

• Utilize good organization and customer service skills.
• Good interpersonal skills and communication skills.
• Work cooperatively with public and library staff.
• Ability to develop and implement new adult programs, with good presentation skills.
• Work independently and be self-directed.
• Basic computer skills, including Microsoft Word, Excel, Publisher, PowerPoint and the Internet.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. Will drive the outreach vehicle under varying weather conditions. Will work behind a public service desk. Routinely uses standard office equipment such as computers, printers, phones, cash register, photocopiers, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Frequent bending, lifting, reaching and stooping to select and shelve library materials.
• Sitting, standing and walking.
• Lifting and carrying, 25 pounds or less.

Position Type/Expected Hours of Work

This is a part-time position. Hours of work are Thursday 8am-5pm and Friday 3-6pm; every other weekend Saturday 8:00 a.m. - 5:00 p.m.; Sunday 12:00 p.m. - 5:00 p.m.

Education/Experience

1. High school diploma or G.E.D. required.
2. Exceptional verbal and written skills.
3. Experience working with the public.
4. Experience working in a library is desirable.

Additional Eligibility Qualifications

1. Must have a valid Missouri driver’s license.
2. High degree of customer service skills to work with patrons of all ages, including special needs patrons, and library staff.

Other duties

Please note this job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change any time with or without notice.