Outreach Case Manager: Housing & Crisis Support

Pathways to Housing DC; Washington; On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Vacation days

Health Insurance

Employee Assistance Program

Pre-tax commuter benefits

Legal coverage

Short Term Disability

Job summary

Pathways to Housing DC is seeking an Outreach Case Manager to join the GTBID Homeless Outreach Team in Washington, DC. You will conduct assessments, coordinate housing and supportive services, and build relationships with individuals experiencing homelessness to promote housing stability.

The role combines field-based work (about 75%) with administrative duties, including documentation and care coordination, and requires strong communication, organization, and crisis intervention skills.

Qualifications

• Bachelor's degree in psychology, social work, or behavioral health required; Master's degree preferred.
• LGPC, LGSW, CAC and/or pertinent certifications preferred.
• Excellent organizational, oral and written communication, time management, and computer skills.
• Successful track record of working independently, demonstrating initiative and complex problem-solving skills.

Responsibilities

• Conduct thorough assessments to identify housing, healthcare, mental health, substance abuse, and other needs.
• Refer individuals to shelters, housing programs, healthcare providers, counseling, substance abuse treatment, job training, and legal resources.
• Provide crisis intervention and support for mental health crises or housing stability threats, with immediate assistance.
• Assist individuals in completing housing applications, identifying affordable housing options, and addressing barriers to access.
• Develop and implement individualized case plans with steps and timelines for goals.
• Respond to dispatch calls and address concerns from police, social service providers, and others using established protocols.
• Participate in crisis intervention and screening for psychiatric disorders; document and follow up as needed.
• Attend biweekly DC DHS outreach meetings and coordinate with DHS outreach staff for integrated service delivery.
• Represent Pathways to Housing DC and the GTBID at trainings and community meetings.
• Complete tasks and responsibilities as assigned.

Skills

Communication skills

Organizational skills

Time management

Computer skills

Independent work

Education

Bachelor's degree in psychology, social work, or behavioral health

Master's degree in related field preferred

Licensure/certifications LGPC/LGSW/CAC preferred

Job description

Pathways to Housing DC is seeking an Outreach Case Manager to join the GTBID Homeless Outreach Team in Washington, DC. You will conduct assessments, coordinate housing and supportive services, and build relationships with individuals experiencing homelessness to promote housing stability.

The role combines field-based work (about 75%) with administrative duties, including documentation and care coordination, and requires strong communication, organization, and crisis intervention skills.