Outreach Campaign Operations Manager

Vendelux LLC.; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Vendelux LLC., based in New York, NY, seeks an Outreach Campaign Operations Manager to oversee AI-driven outreach campaigns for clients. The role requires managing multiple accounts, optimizing performance, and collaborating closely with customer success and engineering teams. Ideal candidates will have 3-5 years in sales or marketing, strong copywriting skills, and a high ownership mindset. Join a fast-paced company committed to redefining event marketing with a focus on AI-driven insights.

Qualifications

• 3–5 years in outbound sales, B2B marketing, or customer success.
• Proven experience managing multiple accounts simultaneously.
• Strong instincts for B2B email copy and campaign performance.

Responsibilities

• Manage onboarding and campaign execution for multiple accounts.
• Analyze and optimize B2B outreach performance.
• Collaborate with customer success and product teams.

Skills

B2B email copy

Analytical skills

Client-facing operations

Adaptability

Creative problem solving

Job description

Vendelux is transforming how companies discover, evaluate, and maximize the impact of events.

Event marketers are the driving force behind pipeline and brand — yet events remain one of the least optimized and most opaque marketing channels. Vendelux changes that. We provide the system of record for event marketing, giving teams the data and insights they need to make smarter, more strategic decisions.

Our AI-powered platform delivers proprietary insights across 250,000+ events, helping high-growth companies identify where their ideal customers will be, maximize ROI, and turn events into a scalable growth channel. Customers often describe Vendelux as an event marketer’s dream. A key part of this is our growing network of event organizer partnerships — where organizers share first-party attendee and sponsorship data, and in return gain access to valuable market insights.

In addition, Vendelux Meetings helps customers turn event insights into action — using AI to identify high-value attendees and automatically book 1:1 meetings with the right prospects at conferences. This allows teams to maximize pipeline generation and make every event materially more impactful.

Founded in 2021, Vendelux is a Series A SaaS company backed by leading investors including FirstMark, with a recent $14M round. Our team brings experience from companies like Bain, ZoomInfo, Shutterstock, Compass, Forter, Airbnb, and more.

We're looking for an Outreach Campaign Operations Manager to sit at the intersection of customer success, outbound execution, and AI operations. You'll own the end-to-end performance of AI-powered outreach campaigns for a portfolio of customers — managing high volumes of moving pieces, diagnosing what's working, fixing what isn't, and constantly raising the bar on quality and results.

This is a high-ownership, fast-paced role for someone who thrives in ambiguity, moves with urgency, and takes pride in the details.

What You'll Do

• Own onboarding and ongoing campaign execution for a portfolio of accounts — managing multiple live campaigns simultaneously while keeping everything organized and nothing falling through the cracks.

• Diagnose and optimize B2B outreach performance: analyze reply rates, prospect list quality, email copy, sequencing, and deliverability — and take action without waiting to be asked.

• Write and refine 1:1 outbound copy that feels human, earns replies, and reflects each customer's brand voice and compliance requirements.

• Track campaign replies, drive follow-up, manage conversion funnels, and book meetings on behalf of customers.

• Collaborate closely with Customer Success to align on account priorities, surface risks early, and deliver outcomes that map to each customer's business goals.

• Partner with the product and engineering team to surface patterns from the field and influence the roadmap.

• Build and document scalable outreach processes that can be systematized and improved over time.

What We're Looking For

• 3–5 years in outbound sales, B2B marketing, customer success, or a high-volume client-facing operations role.

• Proven experience managing a large number of concurrent accounts or workstreams without things slipping — you have a system and you stick to it.

• Strong instincts for B2B email copy: you can tell the difference between a message that earns a response and one that doesn't, and you know why.

• Analytical enough to diagnose campaign performance and turn metrics into clear next actions.

• High ownership mindset — you take responsibility for outcomes, follow through without being chased, and treat customer results as your results.

• Naturally adaptable and a fast self-learner: when you encounter a new tool or problem, you figure it out before asking for help.

• Creative problem solver who finds practical solutions in ambiguous situations and doesn't wait for a perfect playbook.

• Clear, concise communicator who works well cross-functionally and keeps the right people informed without over-communicating.

• Genuinely excited about AI — not just as a buzzword, but as a core part of how you work and think.

Not all candidates will check all of the requirements listed above and that’s ok! We are open to great people from non-traditional backgrounds.

Vendelux is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.