Outreach Assistant

Hearts for the Homeless of WNY, Inc.; Buffalo (NY); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

401(k)

FSA

HSA

Health Insurance

Dental Insurance

Vision Insurance

Job summary

Hearts for the Homeless in Buffalo, NY is seeking a compassionate Outreach Assistant to support our Outreach Ministry and help serve individuals and families in our community. This part‑time, on‑site position (25–30 hours weekly) assists with Clothing Closet operations, volunteer coordination, client services, donations, and program logistics.

The role emphasizes respectful customer service, teamwork, organization, and a commitment to safety and confidentiality while helping people access

Qualifications

• High school diploma or GED preferred.
• Experience in customer service, nonprofit work, or volunteering helpful but not required.
• Strong communication and interpersonal skills.
• Excellent customer service skills.
• Ability to work with individuals from diverse backgrounds.
• Strong organizational and multitasking abilities.
• Basic computer skills including Microsoft Office or Google Workspace.
• Valid driver's license preferred but not required.

Responsibilities

• Assist with the daily operations of Outreach programs and services.
• Coordinate and support volunteers, including coverage planning.
• Operate the Clothing Closet during public hours.
• Provide welcoming, respectful, and professional customer service.
• Assist clients with accessing available resources and services.
• Receive, organize, sort, and distribute donations and supplies.
• Maintain an organized, clean, and welcoming Outreach environment.
• Support setup for outreach activities and events.
• Monitor inventory and communicate supply needs.
• Complete required forms and documentation accurately.
• Assist with special events and community activities.
• Follow all safety, sanitation, and service standards.
• Maintain confidentiality and treat all individuals with dignity.
• Perform other duties as assigned.

Skills

Communication

Interpersonal skills

Customer service

Organization

Multitasking

Teamwork

Computer skills

Driver's license

Education

High school diploma or GED

Job description

Hearts for the Homeless Outreach Assistant

• Location: Buffalo, NY – Hearts Campus
• Job Type: Part-Time, approximately 25–30 hours per week
• Pay: $16.00–$18.00 per hour
• Work Location: On-site / Non-Remote

About Hearts For The Homeless

Hearts for the Homeless is seeking a compassionate, dependable, and organized Outreach Assistant to support our Outreach Ministry and help provide services to individuals and families in our community.

This position will assist with the day-to-day operations of our Outreach programs, including the Clothing Closet, volunteer coordination, client services, donations, organization of supplies, and other Outreach activities.

The ideal candidate enjoys working with people, is comfortable serving individuals from diverse backgrounds, and can balance customer service with hands‑on operational responsibilities.

Schedule

This is a part‑time, day-shift position of approximately 25–30 hours per week. Saturday availability is required.

The Outreach Assistant will serve as the primary staff member supporting the Clothing Closet, which is open to the public on Tuesdays, Thursdays, and Saturdays. On other scheduled weekdays, the Outreach Assistant will assist with additional Outreach activities, client services, volunteer support, donations, special events, and other program needs.

Responsibilities

• Assist with the daily operations of Outreach programs and services.
• Help coordinate and support volunteers, including providing direction and ensuring appropriate coverage.
• Assist with the operation of the Clothing Closet during public hours.
• Provide welcoming, respectful, and professional customer service to clients, guests, volunteers, donors, and community members.
• Assist clients with accessing available resources and services.
• Receive, organize, sort, and distribute donations and supplies.
• Maintain an organized, clean, and welcoming Outreach environment.
• Assist with setting up and preparing areas for Outreach activities and events.
• Help monitor inventory and communicate supply needs to the Outreach Program Manager.
• Complete required forms, records, statistics, and other documentation accurately.
• Assist with special events, community activities, and Outreach initiatives.
• Follow all organizational safety, sanitation, and service standards.
• Maintain confidentiality and treat all individuals with dignity and respect.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED preferred.
• Previous experience in customer service, human services, nonprofit work, ministry, volunteer coordination, or a related field is helpful but not required.
• Strong communication and interpersonal skills.
• Excellent customer service skills.
• Ability to work with individuals from diverse backgrounds.
• Strong organizational and multitasking skills.
• Ability to work independently while also functioning effectively as part of a team.
• Dependable, professional, and able to work in a fast-paced, community-focused environment.
• Basic computer skills, including Microsoft Office and/or Google Workspace.
• Valid driver's license is preferred but not required.

Physical Requirements

This is an active, hands‑on position. The Outreach Assistant may be required to stand, walk, bend, reach, lift, carry, push, and pull as part of daily operations. The position may involve lifting items weighing up to approximately 35 pounds at waist height and working both indoors and outdoors as needed.

Why Join Hearts for the Homeless?

This is an opportunity to be part of a mission‑driven organization and make a direct difference in the lives of people in our community. You will work alongside a team committed to providing compassionate, respectful, and practical assistance to those we serve.

Why Work With Us

• Part-time, day shift schedule (Monday–Saturday)
• Mission-driven organization making a positive community impact
• Comprehensive benefits package, including:
• 401(k)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Health, Dental, and Vision Insurance

Hearts for the Homeless is an equal opportunity employer.