Outreach and Recruitment Coordinator

Initiative for a Competitive Inner City; Boston (MA); Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Outreach and Recruitment Coordinator to support a vital program aimed at empowering small businesses. This role will involve developing innovative recruitment strategies, engaging with community partners, and managing applicant communications. The successful candidate will thrive in a collaborative environment and will have the opportunity to work closely with external stakeholders, including prominent educational institutions. This position offers a unique chance to contribute to economic growth and job creation while enjoying a supportive work culture that values diversity and inclusion.

Benefits

Three weeks of vacation

Paid holidays

Paid sick leave

Health, Dental, Vision Insurance

401(k) Retirement Plan

Paid Parental leave

Professional Development benefit

Qualifications

• 3+ years of relevant work experience or 5+ years without a degree.
• Strong organizational and communication skills are essential.

Responsibilities

• Develop and execute outreach strategies to attract small business owners.
• Conduct outreach via phone, email, and events to engage applicants.

Skills

Organizational Skills

Communication Skills

Recruitment Analysis

Relationship Management

Business Development

Capacity Building

Attention to Detail

Education

Bachelor's Degree

5+ years of relevant work experience

Tools

Microsoft Office Suite

Salesforce

Job description

Overview

The Initiative for a Competitive Inner City (ICIC) is a national nonprofit founded in 1994 by Harvard Business School professor Michael Porter. ICIC drives inclusive economic prosperity in under-resourced communities through innovative research and programs to create jobs, income, and wealth for local residents. Informed by our research, ICIC has developed and supported highly effective initiatives for underserved businesses to meet entrepreneurs’ most pressing needs. At ICIC, you will work with talented, creative, and committed professionals in a collaborative culture dedicated to excellence and innovation.

Position Summary

ICIC serves as a national partner for Goldman Sachs 10,000 Small Businesses (10KSB), a program aimed at empowering entrepreneurs to create jobs and drive economic growth through access to education, capital, and business support services. ICIC manages and provides strategic guidance on outreach, application, and selection processes across all program locations.

ICIC is seeking a highly motivated and detail-oriented Outreach and Recruitment Coordinator to support recruitment efforts for the 10KSB program. The Coordinator will play a critical role in developing and implementing recruitment strategies, maintaining high communication standards with prospective applicants, and ensuring an efficient and effective applicant pipeline. This position requires strong organizational skills, excellent communication abilities, and a passion for supporting small businesses.

The position offers opportunity for increased responsibility and exposure to external stakeholders including the Goldman Sachs Foundation and Babson College (the education partner for the program).

Essential Duties and Responsibilities

Recruitment Strategy Development (40%)

1. Develop and execute targeted outreach and recruitment strategies to attract eligible small business owners to the program.
2. Identify and engage strategic partners, including business associations, chambers of commerce, economic development organizations, and other stakeholders to increase program visibility.
3. Research and analyze market trends to refine outreach tactics and improve applicant conversion rates.
4. Track and report recruitment metrics to assess effectiveness and make data-driven adjustments.

Outreach and Engagement (35%)

1. Conduct direct outreach via phone, email, and in-person events to engage potential applicants and referral partners.
2. Represent ICIC and the Goldman Sachs 10,000 Small Businesses program at networking events, industry conferences, and community meetings.
3. Develop and maintain relationships with key referral sources and past program participants to strengthen recruitment efforts.
4. Coordinate and support recruitment webinars, information sessions, and other promotional events.

Communication Management and Reporting (25%)

1. Maintain communication standards by providing clear, consistent, and accurate information about program eligibility, application processes, and deadlines.
2. Manage and update applicant records in the CRM system, ensuring accurate tracking of recruitment activities.
3. Maintain and update recruitment materials, including email templates, FAQs, and informational brochures.
4. Collaborate with internal teams to align messaging and outreach efforts.
5. Prepare and present recruitment progress reports to ICIC leadership and program partners.

Qualifications

The successful candidate is a highly organized self-starter with experience providing recruitment analysis, outreach support, and relationship management while managing multi-stakeholder partnerships. This candidate will be inspired by the work that we do at ICIC and passionate about supporting small businesses. Specific qualifications include:

1. A Bachelor’s degree and 3+ years of relevant work experience OR 5+ years of relevant work experience, with some prior experience in program management, communications, business development, capacity building, and partnership building.
2. At least 2-3 years of business development, capacity building, and partnership building required.
3. Knowledge of economic development and small business operations is strongly preferred.
4. Proficiency in Microsoft Office Suite, including Excel.
5. Experience with Salesforce or other CRM systems.
6. Excellent written and oral communication skills.
7. Strong organizational and prioritization skills and a keen attention to detail.
8. Professional communication skills for interacting with both internal and external stakeholders.
9. Ability to prioritize and complete multiple tasks concurrently while managing competing demands.
10. Collaborative, solutions-oriented team player who enjoys working with other team members and departments.
11. Ability to travel up to 15% of the year, nationally.

This is a full-time remote position. We are currently recruiting candidates from the following states: AL, AR, CA, CO, CT, DC, DE, FL, GA, IL, KY, MA, MD, MI, NC, NJ, NY, OH, OR, PA, TX, and VA.

Benefits include:

1. Three weeks of vacation per year to start, with an additional day added for each year of service up to 5 years.
2. Thirteen days of paid holidays, half days on Fridays before long weekends, plus one floating holiday.
3. Ten days of paid sick leave and two days paid personal leave each calendar year.
4. Health, Dental, Vision Insurance (70% paid by ICIC).
5. 401(k) Retirement Plan with employer matching up to 4% after the first year of employment.
6. Up to 16 weeks of paid Parental leave.
7. Individual Professional Development benefit of $1000 each year.

ICIC is dedicated to the goal of building a culturally diverse and inclusive organization. We are an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

ICIC participates in E-Verify to confirm that all new hires are authorized to work in the U.S. Please see the Participation Poster and Right to Work Poster for more information.