Outpatient Unit Coordinator - Bethesda North

TriHealth; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive shift differentials

Professional growth opportunities

Comprehensive benefits package

Tuition reimbursement

Job summary

TriHealth is seeking an Outpatient Unit Coordinator at Bethesda North OB GYN Center in Montgomery, OH. This full-time day position supports clerical duties, patient reception, and data gathering for billing.

You will assist nursing staff under RN supervision and help coordinate daily activities while ensuring accurate registration and scheduling in the hospital system. The role requires a High School Diploma or GED, up to 1 year of related experience, 30 WPM typing, and basic computer skills.

Qualifications

• Typing 30 WPM required.
• Computer literacy expected.
• BLS certification required.

Responsibilities

• Answers phones and greets patients according to service standards.
• Registers patients and collects data for service and billing.
• Coordinates daily activities and scheduling; enters information into the electronic medical record.

Skills

Typing 30 WPM

Computer literate

BLS Required

Education

High School Diploma or GED

Job description

At TriHealth, Outpatient Unit Coordinator's make a meaningful impact every day.

We're committed to creating an exceptional place to work and receive care-one built on strong values, teamwork, and respect. Here, you'll be supported by a compassionate community, grow your clinical skills, and contribute to high-quality patient care in a trusted health system.

Join us and be part of a team that leads with purpose, supports your development, and stays true to the values that define who we are at our core.

Location: Bethesda North OB GYN Center, 10495 Montgomery Rd. Montgomery, OH 45242

Schedule: Full Time Day

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

• PRN positions not eligible for TriHealth benefits

https://careers.trihealth.com/what-we-offer/benefits

Job Overview:

This position, under direct supervision, is responsible for providing clerical support to the unit including registration, reception of patients, and gathering of data for service and billing. This position performs various support functions including answering the telephone, accessing, filing, and scanning information into the Electronic medical record. This position also assists with the coordination of daily activities which may include faxing, ordering of supplies, among others. This position provides assistance to nursing staff by performing selected activities (ie, weights, vital signs, assist with ambulation) under the direct supervision of the RN. May perform non-direct patient care activities as assigned, such as stocking and organization of the unit.

Job Requirements:

• High School Diploma or GED Degree or GED (Required)
• Up to 1 year experience in a related field (Required)
• Typing 30 WPM
• Computer literate
• Basic Life Support (BLS) Required

Job Responsibilities:

• Answers phones in accordance with Service Excellence standards.
• Assists with the coordination of daily activities of the center.
• Coordinate all patient appointments, Dr meetings and calls into computer scheduling. Communicate with Staff and Dr/Dr office any conflicts. Produce daily worksheets for staff and patient information sheets for each Doctor.
• Demonstrates organizational and communication skills to promote the well being of the Center.
• Greets all patients pleasantly and accurately registers them into the hospital computer system according to specific registration requirements.
• Insures consents, NNC's, registration and orders are verified with current patient information.

Working Conditions:

• Bending -
• Climbing - Rarely
• Concentrating -
• Continuous Learning -
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Interpersonal Communication -
• Kneeling - Occasionally
• Lifting <10 Lbs. -
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Occasionally
• Pulling - Rarely
• Pushing - Occasionally
• Reaching - Rarely
• Reading -
• Sitting - Consistently
• Standing - Rarely
• Stooping - Occasionally
• Talking - Consistently
• Thinking/Reasoning -
• Use of Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community