Outpatient Surgery Scheduler

Surgery Partners Brand; San Francisco (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Eye Surgical Center of SF is seeking a Front Desk Receptionist & Surgery Scheduler to join our team. This dual-role position handles professional front desk support and efficient coordination of surgical procedures.

The ideal candidate is dependable, organized, and capable of communicating with patients, physicians, and staff. Prior healthcare or surgery scheduling experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Previous medical office, healthcare, front desk, or surgery scheduling experience preferred.
• Technical training and/or related work experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet patients, families, physicians, and visitors in a friendly, professional manner.
• Answer and direct calls and respond to inquiries.
• Enter and verify patient registration and insurance information.
• Maintain complete patient records and files.
• Assist with insurance verification and other front office responsibilities.
• Schedule surgical procedures accurately and efficiently.
• Coordinate scheduling with Nursing Director/OR Charge Nurse and verify scheduling privileges.
• Prepare and distribute daily procedure schedules.
• Ensure accuracy of patient and physician names, procedures, and times.
• Communicate schedule changes to Pre-Op, PACU, OR, anesthesia, and staff.

Education

High school diploma or equivalent

Job description

Job Category: Registration and Scheduling

Requisition Number: SURGE041563

• Posted : September 11, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Eye Surgical Center of SF
1160 Post St
San Francisco, CA 94109, USA

Description

Job Type: Full-Time (>32 Hours)

Position Summary

We are seeking a friendly, organized, and detail-oriented Front Desk Receptionist & Surgery Scheduler to join our team. This dual-role position is responsible for providing professional front desk support while efficiently coordinating and scheduling surgical procedures.

The ideal candidate will be dependable, compassionate, professional, and able to communicate effectively with patients, families, physicians, clinical staff, and business office personnel. Previous healthcare, medical office, or surgery scheduling experience is preferred.

Key Responsibilities

Front Desk & Patient Support

• Greet patients, families, physicians, and visitors in a friendly and professional manner.
• Answer and direct telephone calls and respond to patient and physician office inquiries.
• Enter and verify patient registration and insurance information.
• Maintain complete and accurate patient records and files.
• Assist with insurance verification and other front office responsibilities.
• Maintain a professional, organized, and welcoming reception area.
• Operate office equipment, including computers, copy machines, adding machines, and postal equipment.
• Provide support to the administrative and clinical teams as needed.

Surgery Scheduling

• Schedule surgical procedures accurately and efficiently.
• Coordinate scheduling requests involving procedure times, equipment, and physician preferences with the Nursing Director/OR Charge Nurse.
• Verify physician scheduling privileges.
• Prepare, print, and distribute daily procedure schedules.
• Ensure patient names, physician names, procedures, and scheduled times are complete and accurate before schedules are distributed.
• Reschedule cancelled or postponed cases and communicate cancellations, postponements, and add-on cases to Pre-Op, PACU, OR, anesthesia, and administrative staff.
• Ensure all pertinent clinical and scheduling information is forwarded to the appropriate clinical and materials coordination teams.
• Communicate with Anesthesia regarding the surgical schedule to ensure appropriate coverage.
• Verify scheduled procedures and physician block-time utilization with physician offices at least one week in advance.
• Coordinate with physician offices to ensure timely and accurate scheduling of procedures.
• Maintain accurate scheduling records and files.

Qualifications & Requirements

• High school diploma or equivalent required.
• Previous medical office, healthcare, front desk, or surgery scheduling experience preferred.
• Technical training and/or related work experience.
• Computer proficiency, including experience with Windows-based systems.
• Knowledge of medical terminology preferred.
• Knowledge of health insurance plans and insurance verification preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Exceptional attention to detail and accuracy.
• Ability to multitask and work effectively in a fast-paced healthcare environment.
• Must be able to maintain patient confidentiality and comply with HIPAA and all applicable privacy policies.

What We're Looking For

The successful candidate will:

• Present a neat, professional, and welcoming appearance.
• Create a positive first impression for patients and families.
• Demonstrate empathy, patience, professionalism, and composure.
• Be reliable, organized, and accountable.
• Communicate clearly and respectfully with patients, families, physicians, and staff.
• Establish and maintain courteous and professional working relationships with physicians, clinical staff, business office personnel, patients, and families.
• Demonstrate strong attention to detail and accuracy.
• Be willing to learn and perform both front desk and surgery scheduling responsibilities.
• Work collaboratively as part of a multidisciplinary healthcare team.

HIPAA Privacy & Confidentiality

This position will have access to confidential patient information, including Protected Health Information (PHI), in the course of performing job responsibilities. The employee is expected to maintain strict confidentiality and comply with HIPAA requirements and all facility policies and procedures regarding the privacy and security of patient information.

Join Our Team

If you are a professional, compassionate, organized, and detail-oriented individual who enjoys working with patients and healthcare professionals, we encourage you to apply for this exciting opportunity to become an integral part of our team.

Job Type: Full-Time
Position: Front Desk Receptionist & Surgery Scheduler

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.