OR Surgery Scheduler / Front Desk Representative

Surgery Partners, Inc; Keller (TX); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Employee Assistance Plan

401(k) retirement plan with company m­

Job summary

Surgery Partners, Inc in Texas is seeking a scheduler with experience in coordinating surgeries and patient scheduling. You will work with physicians and front office to ensure pre-visit prerequisites, insurance verification, and smooth case flow.

The role requires strong attention to detail, multi-tasking and excellent communication to support patient care and provider workflows in a surgical facility.

Qualifications

• High School diploma or equivalent.
• At least 2 years scheduling appointments and/or surgeries.
• Experience with insurance verification processes and business office functions.
• Knowledge of scheduling software and medical terminology.

Responsibilities

• Counseling patients and scheduling surgeries for multiple physicians.
• Scheduling surgeries and coordinating with primary care physicians daily.
• Maintaining relationships with physician offices.
• Completing all necessary paperwork for each procedure on the physicians’ schedule.
• Pre-certifying any procedures on the schedule.
• Multi-tasking and working with a diverse patient population.
• Providing back-up support for the Front Office as needed.
• Performing other duties as required.

Skills

Scheduling experience

Clinical terminology

Data entry

Customer service

Microsoft Office

Communication

Multi-tasking

Attention to detail

Insurance verification

Education

High School diploma

Tools

Scheduling software

Microsoft Office

EHR familiarity

Job description

“Imagine being part of a revolutionary movement in healthcare, where innovation meets collaboration and passion meets purpose. We’re building a brand‑new team from the ground up, and we’re looking for professionals like you to join us on this exciting journey.

Responsibilities

• Collaborating with a talented team to design and implement cutting‑edge solutions that improve patient outcomes and reduce healthcare costs.
• Contributing to a culture of continuous learning and improvement, where every voice matters and every idea counts.
• Working together to achieve the Quadruple Aim: enhancing patient experience, improving population health, reducing costs, and advancing the well‑being of healthcare providers.

Essential Functions

• Counseling patients and scheduling surgeries for multiple physicians.
• Scheduling surgeries and working with primary care physicians daily to ensure each patient has their history and physicals completed prior to surgery.
• Maintaining relationships with physician offices through their staff.
• Completing all necessary paperwork for each procedure on the physicians’ schedule.
• Pre‑certifying any procedures on the schedule.
• Being capable of multi‑tasking and working with a diverse patient population.
• Providing back‑up support for the Front Office as needed.
• Performing other duties as required.

Education & Experience

• High School diploma or equivalent.
• At least 2 years of experience scheduling appointments and/or surgeries.
• Experience with insurance verification processes and business office functions.

Knowledge

• Knowledge of clinic policies and procedures.
• Knowledge of managed care contracts and utilization management.
• Knowledge of computer systems, programs, and spreadsheet applications.
• Knowledge of medical terminology and familiarity with scheduling software.

Skills

• Gathering and reporting claim information.
• Solving utilization problems.
• Written and verbal communication with strong customer relations.
• Experience in a surgical facility as a scheduler.
• Fast and accurate data entry.
• Service‑oriented patient demeanor.
• Ability to multi‑task, manage time effectively, and deliver results.
• Strict attention to detail.
• Intermediate computer skills and knowledge of Microsoft Office.

Abilities

• Working effectively with medical staff and external agencies.
• Identifying, analyzing, and solving problems.
• Dealing courteously and professionally with internal and external customers.
• Providing excellent customer service.

Benefits

• Employee Assistance Plan
• 401(k) retirement plan with company match
• And more!

Equal Employment Opportunity & Workforce Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi‑cultural organization.