Outpatient Substance Use Program Manager

Montefiore Health System; New York (NY); On-site; USD 86,000 - 108,000; Full time

Job summary

Montefiore Health System in Bronx, NY, seeks an experienced Manager, Chemical Dependency Program to lead a outpatient service and supervise a team of counselors, social workers and peer advocates. The role ensures clinical and regulatory standards are met, and oversees intake coordination and care with psychiatrists and psychologists.

Scheduled hours are 9:00 AM to 5:30 PM, Monday through Friday, with a day shift.

Qualifications

• Master's degree in Social Work, Psychology, Mental Health Counseling or related field required.
• Three years experience in assessment and treatment of substance use disorders required.
• Must be a Qualified Health Professional (QHP) and possess a license in Social Work, Mental Health Counseling, Clinical Psychology or other clinical field.
• Must possess good interpersonal skills and the ability to work in a collaborative team environment; organized and able to work independently.

Responsibilities

• Coordinate day-to-day activities of the program, ensuring patients are scheduled for clinical services and standards are met.
• Ensure compliance with city, state, and federal regulations and hospital policies; liaise with OASAS, NYC DOHMH, HRA and others.
• Supervise staff to ensure high-quality clinical services; provide in-service trainings and supervision.
• Coordinate referral and intake processes for prompt scheduling and engagement in treatment.
• Develop and oversee clinical offerings to ensure high-quality services are provided.
• Maintain staff performance evaluations and initiate disciplinary actions when indicated.
• Maintain full staff coverage and monitor staffing issues; ensure continuity of operations.
• Manage incidents; use de-escalation and conflict resolution strategies.
• Maintain patient rights; participate in fair hearings when required.
• Lead interdisciplinary team meetings and supervise counselor follow-up.
• Participate in interviewing, hiring, and orientation of new staff.
• Develop and implement orientation protocols for new staff.
• Maintain reporting to program leadership and regulatory agencies.
• Provide coverage for other outpatient managers when needed.
• Facilitate CQI program with staff and collect annual patient satisfaction data.
• Conduct monthly chart reviews including utilization, assessments, treatment plans, and discharge plans.
• Build relationships with referral agencies across Montefiore Health System.

Skills

Supervisory experience

Clinical supervision

Regulatory compliance

Communication skills

Education

Master's Degree in Social Work, Psychology, Mental Health Counseling or related field

Tools

Electronic medical records

Excel

Job description

Montefiore Health System in Bronx, NY, seeks an experienced Manager, Chemical Dependency Program to lead a outpatient service and supervise a team of counselors, social workers and peer advocates. The role ensures clinical and regulatory standards are met, and oversees intake coordination and care with psychiatrists and psychologists.

Scheduled hours are 9:00 AM to 5:30 PM, Monday through Friday, with a day shift.