Outpatient Services Admin Assistant - Growth

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical, dental, vision

Employee assistance programs

Job summary

Behavioral Health Network (BHN) is seeking an Administrative Assistant to support the Outpatient Services team, helping programs operate efficiently and deliver a positive experience for individuals, families, staff, and community partners in Massachusetts. Minimum qualifications include a High school diploma or GED and 1–2 years in an administrative/clerical role; healthcare exposure is preferred.

Proficiency in Microsoft Office and strong organizational skills are essential.

Qualifications

• High school diploma or GED required.
• 1–2 years of administrative or clerical office experience.
• Healthcare, behavioral health, or human services experience preferred.
• Strong Microsoft Office skills and ability to learn new software

Responsibilities

• Provide coordinated administrative and project support to BHN's Outpatient Services programs, helping teams operate efficiently and deliver a positive experience for individuals, families, staff, and community partners.
• Run routine reports, monitor schedules, track assignments, and assist with data analysis and other administrative projects as requested by program leadership.
• Accurately enter, update, and verify information in agency software systems, identifying discrepancies and assisting with timely problem resolution.
• Maintain organized electronic and paper filing systems for program documents, records, correspondence, and other materials.
• Protect the confidentiality and security of sensitive information in accordance with agency requirements.
• Coordinate and organize meetings, calendars, materials, and related communications to support program operations and follow-through.
• Monitor and distribute program mail and shared email communications, make telephone calls as needed, and route requests to the appropriate team members.
• Use office technology and equipment effectively, including computers, printers, scanners, copiers, and agency communication systems.
• Manage multiple time-sensitive priorities in an organized, dependable, and efficient manner while adapting to changing program needs and frequent interruptions.
• Provide responsive customer service and collaborate with colleagues across locations.

Skills

MS Office

Data entry

Time management

Communication

Independent work

Education

High school diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Behavioral Health Network (BHN) is seeking an Administrative Assistant to support the Outpatient Services team, helping programs operate efficiently and deliver a positive experience for individuals, families, staff, and community partners in Massachusetts. Minimum qualifications include a High school diploma or GED and 1–2 years in an administrative/clerical role; healthcare exposure is preferred.

Proficiency in Microsoft Office and strong organizational skills are essential.