Outpatient Service Representative Per Diem

Butler Hospital; Providence (RI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Outpatient Service Representative to join their team. This role involves greeting patients and visitors, ensuring they receive accurate information and assistance. The representative will coordinate with clinical staff to maintain high levels of customer service and protect patient confidentiality. Ideal candidates will have strong interpersonal skills and a commitment to excellence in service delivery. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• High School graduate with proficiency in English and data entry.
• Epic experience preferred for handling patient information.

Responsibilities

• Greet patients and visitors courteously and professionally.
• Direct patients to appropriate hospital locations and complete registrations.
• Maintain patient confidentiality and protect rights.

Skills

English language proficiency

telephone etiquette

data entry

interpersonal skills

Education

High School diploma

Tools

Epic

Job description

Career Opportunities with Butler Hospital

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Job Summary

The Outpatient Service Representative greets all patients, family members, and visitors in a courteous, professional, and timely manner. Consistently adheres to Butler Hospital Service Standards.

Responsibilities

1. Serve as the primary resource for outpatient physicians, clinicians, patients, and staff regarding demographic, insurance, and appointment information.
2. Direct all patients, family members, and visitors to the appropriate hospital location.
3. Complete all patient registration requirements for new patients in compliance with hospital protocols.
4. Communicate effectively with all areas of the Outpatient Services Department to ensure patients receive accurate and concise information about services rendered.
5. Coordinate with outpatient clinical staff to maintain high customer service levels.
6. Protect patient rights and confidentiality by adhering to PPM # 65.20.
7. Answer incoming calls within three rings courteously and professionally; direct calls appropriately or relay messages timely, including prescription support.
8. Forward urgent calls immediately to the appropriate physician or clinician, page clinical staff when necessary, and obtain records for Outpatient CIS as needed.
9. Check in patients upon arrival and notify clinicians of their arrival.
10. Review Patient Registration Packets with new patients, provide information about services, and obtain signatures on necessary forms.
11. Register all patients accurately into the hospital system, maintaining data integrity.
12. Stay current on provider status, location, specialty, credentials, and availability of outpatient clinicians and physicians.
13. Under supervision, interpret and act on computer-generated reports.
14. Perform other duties as assigned by the Outpatient Operations Manager.
15. Follow all Risk Management, Infection Control, Safety, and Disaster policies.
16. Participate in hospital orientation, professional development, and performance improvement initiatives.
17. Maintain a customer-focused environment, respecting all users of hospital services.

Qualifications

Education: High School graduate. Epic experience preferred.

Training and Experience: Proficient in English language, grammar, punctuation, telephone etiquette, typing, data entry, and professional interpersonal skills. Ability to interact effectively with patients, clinicians, and external customers.

Care New England Health System and its member institutions, including Butler Hospital, are committed to excellence in medical research, services, and community engagement.

Additional Statements

EEOC Statement: Care New England is an equal opportunity employer, considering all applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Ethics Statement: Employees conduct themselves according to organizational ethical standards, including hospital policies, mission, vision, and values.

Americans with Disabilities Act Statement: Applicants and employees with disabilities must be able to perform essential job functions with or without reasonable accommodations, as determined by the organization.