Outpatient Rehabilitation Patient Services Coordinator

College of Pastoral Supervision and Psychotherapy; Pinehurst (NC); On-site; USD 20,664 - 30,307; Full time

Job summary

College of Pastoral Supervision and Psychotherapy in Pinehurst seeks a Patient Services Coordinator to handle front desk duties, greet patients, schedule, check-in/out, verify insurance, and support referral processing. Experience in a busy outpatient setting preferred.

You should be proficient with EMR systems, able to multi-task, and comfortable with phones and technology. Weekend coverage may be required; high school diploma required.

Qualifications

• High school diploma or equivalent required; healthcare office experience preferred.
• Exceptional customer service with a friendly and professional demeanor.
• Proficiency with computers and familiarity with healthcare EMR systems.
• Ability to adapt to schedule changes and occasional Saturday coverage.

Responsibilities

• Warmly greet patients and assist throughout their visit.
• Efficiently handle incoming phone calls with professionalism and care.
• Manage patient check-in/out and registration processes.
• Verify patient insurance details and oversee collections.
• Ensure secure handling of protected health information."
• Assist with service authorizations and educate patients on their therapy coverage.
• Manage patient information through the EMR system (e.g., MyChart).

Skills

Customer service

Communication

Computer skills

Flexibility

Education

High school diploma

Tools

EMR systems

Job description

Overview

We are looking for a dedicated Patient Services Coordinator to join our team at the Pinehurst Outpatient Rehab Clinic. This position entails providing front desk duties including, but not limited to, managing phone calls, scheduling patients, patient check‑in/out, assisting with referral management, and the insurance verification process for Physical and Occupational Therapy Services and Speech Language Pathology. Applicants should be able to greet patients in a friendly and professional manner, demonstrate the ability to multi‑task and prioritize job duties. Organizational skills as well as comfort with technology is imperative. Experience in a busy outpatient healthcare office setting is preferred.

Hours are floated between Aviemore and Moore Rehab location (both on the Moore Regional Hospital campus in Pinehurst).

Responsibilities

• Patient Interaction: Warmly greeting patients and providing assistance throughout their visit.
• Communication Management: Efficiently handling incoming phone calls with professionalism and care.
• Patient Processing: Managing patient check‑in/out and registration processes smoothly.
• Insurance Verification: Verifying patient insurance details and overseeing collections.
• Health Information Management: Ensuring the secure handling and management of protected health information.
• Authorization Assistance: Assisting with service authorizations and educating patients on their therapy coverage.
• Electronic Medical Records: Managing patient information through MyChart, our electronic medical record system.

Qualifications

• Education: High school diploma or equivalent required; college‑level coursework or experience in a healthcare office is preferred.
• Customer Service: Exceptional customer service skills with a friendly and professional demeanor.
• Technical Skills: Proficiency in computer use, with preferred experience in healthcare electronic medical record systems.
• Flexibility: Ability to adapt to schedule changes as needed, including occasional Saturday coverage.