Outpatient Programs Leader: Operations & Compliance

Families and Youth Innovations Plus; Las Cruces (NM); On-site; USD 60,000 - 73,000; Full time

Job summary

Families & Youth Innovations Plus (FYI+) is seeking an Outpatient Program Manager to oversee the Outpatient Services program, ensuring compliant, efficient operations and alignment with FYI+'s mission to provide accessible behavioral health services.

This administrative leadership role coordinates scheduling, staff administration, data reporting, and cross-department collaboration, enabling clinical staff to focus on participant care while maintaining regulatory standards and quality.

Qualifications

• Bachelor's degree in a related field is required (Business Admin, Healthcare Admin, Public Health, Human Services).
• Master's degree preferred but not required.
• Experience with compliance tracking, data reporting, and program documentation management.

Responsibilities

• Program Operations — Manage daily administrative functions, scheduling logistics, space use, group programming coordination, waitlists, and internal communication.
• Staff Administration — Provide non-clinical oversight for outpatient therapists, including scheduling, leaves, performance evaluation coordination, and case assignment tracking.
• Compliance & Quality Assurance — Monitor documentation compliance, ensure adherence to standards, track metrics, support audits, and maintain regulatory knowledge.
• Contract & Budget Support — Assist with budget monitoring, expenditure tracking, grant/contract reporting, invoicing coordination, and deliverable tracking.
• Community & Agency Engagement — Act as liaison across departments, support external partner coordination, represent the program in agency initiatives, and participate in quality-improvement efforts.

Skills

Microsoft Office

Organizational skills

Communication skills

Time management

HIPAA compliance

Trauma-informed practice

Cultural responsiveness

Education

Bachelor's degree in Business Administration

Master's degree preferred

Tools

EHR systems

Streamline SmartCare

Job description

Families & Youth Innovations Plus (FYI+) is seeking an Outpatient Program Manager to oversee the Outpatient Services program, ensuring compliant, efficient operations and alignment with FYI+'s mission to provide accessible behavioral health services.

This administrative leadership role coordinates scheduling, staff administration, data reporting, and cross-department collaboration, enabling clinical staff to focus on participant care while maintaining regulatory standards and quality.