Outpatient Manager

TrueNorth Wellness Services; York (York County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Health

401K with company match

Paid time off

Employee Assistance Program

Job summary

TrueNorth Wellness Services is seeking an Outpatient Manager to lead a team across York, Hanover, or Gettysburg locations with travel as needed. The role directs therapists and interns, ensures regulatory compliance, and improves patient care in an outpatient setting.

The ideal candidate has a master’s degree in a clinical field, at least two years of management experience, and strong leadership and organizational skills. A focus on DDAP/OMHSAS regulations and staff development is essential.

Qualifications

• Master's degree in clinical field required.
• Minimum of 2 years of management experience.
• Strong organizational, problem-solving, and leadership skills.
• Knowledge of regulations governing Psychiatric Outpatient Clinics and DDAP Facilities.

Responsibilities

• Oversight of department staff (therapists, interns) with a team of three co-managers.
• Serve as an operations contact for therapists and interns (approving schedule changes, relaying expectations, reinforcing accountability to agency standards and expectations, providing regular clinical consultation and direction to staff, facilitating staff meetings).
• Ensure the smooth functioning of outpatient therapy operations (compliance with regulations, quality assurance monitoring, handling customer concerns, documentation in the medical record).
• Hiring, training, and maintaining clinical staff according to the agency's personnel policies.
• Understand and comply with both mental health (OMHSAS) and substance use (DDAP) regulations.
• Support department staff and functions by completing some/all of these duties alongside the other staff as necessary.
• Create, implement, and ensure efficient processes and policies, in cooperation and coordination with the other managers of the outpatient program and customer engagement department.
• Ability to monitor and impact the financial health of the outpatient clinics.
• Work cooperatively with area stakeholders and provide positive support to the community.

Skills

Leadership

Organizational skills

Problem-solving

Regulatory knowledge

Education

Master's degree in clinical field

Tools

None

Job description

Outpatient Manager

Full-Time

Primary Location can be in York, Hanover, or Gettysburg, with ability to travel

Mission and Vision:

Inspiring hope and healthy living by providing behavioral health and wellness services one person at a time.

Core Values:

Compassion, Empowerment, Integrity, Safety, Respect, Diversity, and Teamwork.

Benefits:

• Medical, Dental, and Vision Health Benefits
• 401K plan with company match
• Paid time off
• Employee Assistance Program

Job Description:

• Oversight of department staff (therapists, interns) with a team of three co-managers.
• Serving as an operations contact for the therapists and interns (approving schedule changes, relaying expectations, reinforcing accountability to agency standards and expectations, providing regular clinical consultation and direction to staff, facilitating staff meetings)
• Ensuring the smooth functioning of outpatient therapy operations (compliance with regulations, quality assurance monitoring, handling customer concerns, documentation in the medical record)
• Hiring, training, and maintaining clinical staff according to the agency's personnel policies
• Understand and comply with both mental health (OMHSAS) and substance use (DDAP) regulations
• Supporting department staff and functions by completing some/all of these duties alongside the other staff as necessary
• Creating, implementing, and ensuring efficient processes and policies, in cooperation and coordination with the other managers of the outpatient program and customer engagement department
• Ability to monitor and impact the financial health of the outpatient clinics
• Working cooperatively with area stakeholders and providing positive support to the community

Job Qualifications:

• Master's Degree in clinical field required (social work, counseling)
• Minimum of 2 years of management experience
• Strong organizational, problem-solving, and leadership skills
• Knowledge of the regulations governing Psychiatric Outpatient Clinics and DDAP Facilities
• LPC, LSW, or LCSW preferred
• Experience with substance use treatment a plus
• Experience with child and adolescent population a plus
• The position requires three clearances and one training: Pennsylvania ChildLine Clearance, PA State Police Clearance, FBI Fingerprint Check and Mandated Reporting training.

TrueNorth Wellness has a very competitive benefit package and a flexible work schedule. Come join a great team.

TrueNorth Wellness Services has been providing our communities with behavioral health and wellness programs for more than 50 years and strives to create a safe environment of trusting relationships and a culture of hope and healing where all will thrive.

TrueNorth Wellness Services is proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

TrueNorth is also a trauma-informed organization, and all employees are expected to demonstrate behaviors which further that goal.