Outpatient Lab Services Supervisor

Mohawk Valley Health System; City of Utica (NY); On-site; USD 32,000 - 50,000; Full time

Job summary

Mohawk Valley Health System is seeking a supervisor for outpatient laboratory services in Utica, NY. This role oversees phlebotomy, client services, inventory logistics, and specimen management across Patient Service Centers to ensure efficient patient flow and high-quality care.

The position requires a Bachelor's degree or equivalent with at least 2 years in a NYS-licensed clinical laboratory, strong data entry and computer skills, and proven staff leadership.

Qualifications

• Bachelor’s degree or equivalent combination of education and work experience.
• 2+ years of experience in a licensed NYS Clinical Laboratory.
• Proficient in data entry, specimen processing, computer use, and in phlebotomy procedures.
• Ability to maintain effective working relationship with patients, clients and management.
• Strong organizational skills, an ability to prioritize task, and meet deadlines.

Responsibilities

• Supervises the day to day activities of outpatient laboratory services for MVHS to achieve optimum patient flow and cycle times for services.
• Prepares staffing schedules and work assignments for outpatient client support and phlebotomy staff.
• Responds and assists in the resolution of client and patient issues or concerns in a timely fashion.
• Serves as a resource to the technical laboratory staff in problem-solving activities related to specimen collection, processing, reporting and courier activities.
• Coordinates orders for supplies and consumables needed for phlebotomy and couriers.

Skills

Data entry

Communication skills

Organizational skills

Phlebotomy procedures

Education

Bachelor’s degree or equivalent combination of education and work experience

2+ years NYS Clinical Laboratory experience

Tools

MS Office

Computer use

Job description

Mohawk Valley Health System is seeking a supervisor for outpatient laboratory services in Utica, NY. This role oversees phlebotomy, client services, inventory logistics, and specimen management across Patient Service Centers to ensure efficient patient flow and high-quality care.

The position requires a Bachelor's degree or equivalent with at least 2 years in a NYS-licensed clinical laboratory, strong data entry and computer skills, and proven staff leadership.