Outpatient Imaging Scheduler & Records Coordinator

Rhode Island Hospital; Providence (RI); On-site; USD 28,000 - 29,000; Full time

Job summary

Rhode Island Hospital is seeking a Scheduling Secretary for Outpatient Imaging Services. The role supports appointment requests by phone, uses the online scheduling system to check availability, and updates electronic patient records prior to appointments.

You will guide patients through registration and exam preparation. The position requires basic computer skills, 3–6 months of related customer service experience, familiarity with medical terminology, and solid interpersonal abilities.

Qualifications

• High school diploma or equivalent.
• 3–6 months related experience in customer service.
• Familiarity with computer systems to access and enter data.
• Experience with medical terminology and in a medical setting preferred.

Responsibilities

• Receives requests from physician offices, patients and others for diagnostic imaging services.
• Accesses on-line scheduling system and determines availability to schedule appointments.
• Prepares and sends appointment confirmations and related documents.
• Obtains information to update electronic patient records before appointments.
• Verifies completeness of physician orders and scans documents for the patient record.
• Coordinates with imaging staff to assemble prior records for the appointment.
• Provides information to physicians or patients about registration, exam prep, and directions.

Skills

Interpersonal skills

Customer service

Computer literacy

Education

High school diploma

Job description

Rhode Island Hospital is seeking a Scheduling Secretary for Outpatient Imaging Services. The role supports appointment requests by phone, uses the online scheduling system to check availability, and updates electronic patient records prior to appointments.

You will guide patients through registration and exam preparation. The position requires basic computer skills, 3–6 months of related customer service experience, familiarity with medical terminology, and solid interpersonal abilities.