Outpatient Finance & Service Rep II

Nemours in; Seaford (DE); On-site; USD 38,000 - 56,000; Full time

Job summary

Nemours Children's Health in Delaware seeks a Patient Services Rep II (Finance) to support outpatient visits by ensuring accurate demographic and financial data and guiding patients through billing steps.

You will deliver service excellence, verify information before visits, monitor the waiting area, and participate in quality and process improvements with the finance and operations teams. This role emphasizes teamwork and patient-centered service within Nemours' standards.

Responsibilities

• Provide service excellence to each patient and family by performing and completing designated business processes associated with an outpatient visit.
• Verify demographic and financial information in advance of the patient visit to ensure accuracy and smooth check-in/out.
• Monitor the waiting room and work environment to ensure patient safety and high service levels.
• Participate in Nemours programs for continuous quality, performance, and service improvement and collaborate with department management to improve services, through a team-based approach.

Job description

Nemours Children's Health in Delaware seeks a Patient Services Rep II (Finance) to support outpatient visits by ensuring accurate demographic and financial data and guiding patients through billing steps.

You will deliver service excellence, verify information before visits, monitor the waiting area, and participate in quality and process improvements with the finance and operations teams. This role emphasizes teamwork and patient-centered service within Nemours' standards.