Patient Services Rep II

Nemours Children's Health; Seaford (DE); On-site; USD 30,000 - 42,000; Full time

Job summary

Nemours Children's Health is hiring for an outpatient services role focused on delivering service excellence to patients and families by completing designated processes for each visit. You will verify demographics and financial information in advance and ensure readiness for appointments in a timely fashion.

You will monitor the waiting area and environment to support patient safety and high service levels, and participate in Nemours quality and performance improvement initiatives through a

Job description

Job DescriptionProvide service excellence to each patient and family by performing and completing designated business

Job DescriptionProvide service excellence to each patient and family by performing and completing designated business processes associated with an outpatient visit. At each outpatient visit, complete processes in an efficient fashion, ensuring that the patient and family are prepared for their outpatient appointment in a timely fashion. Also, ensure that all demographic and financial information is accurately verified in advance of the patient visit, and monitor the waiting room and work environment to ensure patient safety and high service levels. Participate in Nemours programs for continuous quality, performance, and service improvement and work with department management to improve the services provided, through a team-based approach.

About UsNemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children’s health through clinical care … ...