Outpatient Experience Specialist

Nemours-Children; Seaford (DE); On-site; USD 42,000 - 62,000; Full time

Job summary

Nemours-Children in Seaford, DE seeks an outpatient services associate to perform and complete designated business processes for each patient visit, ensuring timely and accurate preparation for appointment.

You will verify demographic and financial information in advance, monitor the waiting area, uphold patient safety and high service levels, and participate in quality and performance improvement initiatives with department teams.

Qualifications

• Provide service excellence to each patient and family by performing designated business processes for an outpatient visit.
• Verify demographic and financial information in advance of the patient visit.
• Monitor waiting room and work environment to ensure patient safety and high service levels.
• Participate in Nemours programs for continuous quality, performance, and service improvement with department management.

Responsibilities

• Ensure patient readiness for outpatient appointment in a timely fashion.
• Support continuous quality, performance, and service improvement initiatives.

Job description

Nemours-Children in Seaford, DE seeks an outpatient services associate to perform and complete designated business processes for each patient visit, ensuring timely and accurate preparation for appointment.

You will verify demographic and financial information in advance, monitor the waiting area, uphold patient safety and high service levels, and participate in quality and performance improvement initiatives with department teams.