Outpatient Coordinator & Scheduler

Ottawa Riverkeeper | Sentinelle de la rivière des Outaouais; Cherry Hill Township (NJ); On-site; USD 25,000 - 36,000; Part time

Job summary

The Thrive Network is seeking an Outpatient Coordinator & Scheduler in Cherry Hill, NJ. This part-time, non-exempt role supports client intake, appointment scheduling, and billing workflows within a fast-paced, mission-driven health care setting.

You will work closely with clinicians and administrative staff to ensure accurate scheduling, smooth onboarding, and compliant documentation across EHR systems. Strong communication and organization are essential.

Qualifications

• Minimum 2 years in behavioral health or medical office administration.
• Working knowledge of CPT codes, ICD-10, insurance billing, and HIPAA compliance.
• Experience using EHR and billing platforms.
• Strong communication, attention to detail, and multitasking.
• Passion for supporting mental health services.

Responsibilities

• Serve as the first point of contact for new outpatient clients, guiding intake and onboarding.
• Schedule therapy and appointments based on clinician availability.
• Coordinate care across Thrive’s locations and providers; keep EHR documentation up to date.
• Communicate with clients and families with empathy and professionalism.
• Support clinicians by managing schedule changes, appointment reminders, and follow-ups.
• Verify insurance coverage and obtain authorizations as needed.

Skills

Strong communication

Attention to detail

Multitasking

Empathy

Tools

Opus EHR

Practice Suite

Availity

Job description

Position Overview
At The Thrive Network, we believe in providing seamless, compassionate care and that starts behind the scenes. The Outpatient Coordinator & Scheduler is a dual-function role responsible for managing the client intake and scheduling. This position is ideal for someone who is highly organized, personable, and thrives in a fast-paced, mission-driven environment.

Key Responsibilities

Client Coordination:
• Serve as the first point of contact for new outpatient clients, guiding them through intake and onboarding.
• Schedule therapy and appointments based on clinician availability and client needs.
• Coordinate care across Thrive’s multiple locations and providers, ensuring documentation is up-to-date in the EHR.
• Communicate with clients and families with empathy, professionalism, and discretion.
• Support clinicians by managing schedule changes, appointment reminders, and follow-ups.

• Verify insurance coverage and obtain authorizations as needed.

Requirements:
• Minimum 2 years experience in behavioral health or medical office administration, with exposure to both client coordination and billing workflows.
• Working knowledge of CPT codes, ICD-10, insurance billing practices, and HIPAA compliance.
• Experience using EHR and billing platforms Opus EHR,Practice Suite, Availity, or similar.
• Strong communication skills, attention to detail, and multitasking ability.
• Passion for supporting individuals and families seeking mental health services.

Preferred Qualifications:
• Experience with New Jersey Medicaid or private pay billing.
• Bilingual (English/Spanish) strongly preferred.

Location: Cherry Hill
Reports To: Director of Outpatient Services
Position Type: Part-Time | Non-Exempt