Outpatient Clinic Operations Manager

E3applicants; Lakeland, Northern (FL, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

E3applicants' Wellness Clinic and Outpatient Psychiatric Services in Lakeland, FL is seeking a Practice Manager to lead daily operations, coach staff, and partner with clinical leadership to enhance patient care and provider satisfaction. The role includes budgeting with medical leadership, ensuring regulatory compliance, and driving continuous improvement across outpatient services.

The successful candidate will direct clinic staff, coordinate tasks, and implement strategies to improve patient

Qualifications

• Experience: 3 years of management or supervisory experience in mental health.
• Bi-lingual (Spanish) ability a plus.

Responsibilities

• Directly manages Clinic Staff including hiring, staffing, providing feedback, promotions, terminations, assigning work, providing work direction, training, reviewing performance, completing performance improvement measures, succession planning, managing grievances/suspensions and modeling and recognizing expected performance.
• Plans the day to day operations and assigns the tasks to appropriate staff members.
• Partners to develop solutions and implements improvement plans to improve patient satisfaction and provider satisfaction.
• Develops communication systems to provide information, obtain feedback and allow input from all stakeholders in decision making.
• Collaborates with key stakeholders in other locations to plan and promote strategies that enhance and improve operations.
• Ensures policies and procedures are followed, including those from human resources, compliance and risk management.
• Ensure outpatient services operate in keeping with licensure, accreditation, safety, managed care and other payer requirements.
• Review and respond to patient and employee complaints and concerns in keeping with policy guidance.

Skills

Staff management

Budgeting

Operations

Communication

Tools

Microsoft Office

Job description

E3applicants' Wellness Clinic and Outpatient Psychiatric Services in Lakeland, FL is seeking a Practice Manager to lead daily operations, coach staff, and partner with clinical leadership to enhance patient care and provider satisfaction. The role includes budgeting with medical leadership, ensuring regulatory compliance, and driving continuous improvement across outpatient services.

The successful candidate will direct clinic staff, coordinate tasks, and implement strategies to improve patient