OUTPATIENT CLERK

UNM Hospital; Albuquerque (NM); On-site; USD 22,248 - 27,634; Full time

Job summary

A leading healthcare provider in Albuquerque is seeking an Outpatient Clerk to assist with customer service duties, including scheduling appointments and performing cashier duties. The ideal candidate has at least one year of related experience and a high school diploma. This entry-level, full-time position offers a competitive hourly rate between $16.15 and $20.06, based on experience and qualifications.

Qualifications

• 1 year directly related experience is required.
• Experience in medical office or clerical work is a plus.
• Ability to provide quality customer service.

Responsibilities

• Assist patients with admission and discharge processes.
• Perform cashiering duties and handle cash register.
• Provide information and assistance to internal and external customers.
• Schedule appointments and verify medical coverage.

Skills

Bilingual (English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo)

Customer service

Data entry

Education

High School or GED Equivalent

Job description

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Minimum Offer

$ 16.15/hr.

Maximum Offer

$ 20.06/hr.

Compensation Disclaimer

Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: Orthopaedics Faculty Clinic

FTE: 1.00

Full Time

Shift: Days

Position Summary:

Perform a variety of customer service duties; provide information and assistance to internal and external customers; schedule appointments, verify medical coverage; perform basic cashier duties; serve as first contact for incoming customers within assigned ambulatory setting; ascertain customer's needs and direct appropriately. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.

Detailed Responsibilities:

• ADMISSION/DISCHARGE - Assist patients and families with all aspects of the admission and discharge process; communicate and assist in resolving problems
• CASHIER - Perform basic cashiering duties; collect monies for various activities; close and balance cash register
• CUSTOMER SERVICE - Provide information and assistance to internal and external customers; provide and ensure quality service and customer satisfaction
• DATA ENTRY - Enter various data into computer; verify data, make corrections and ensure accuracy
• REGISTRATION - Interview patients and/or families to obtain demographic, financial information and signatures as required; schedule new and follow-up appointments
• REGISTRAT/DISCHARGE - Verify insurance eligibility and restrictions to include referrals, prior authorization and financial assessment as required; may process patient discharge to include obtaining referrals, scheduling tests and other related activities
• TELEPHONE - Answer and direct phone calls as requested; take and relay messages
• ASSISTANCE - May assist other departments/clinics as requested
• PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable
  
  

Qualifications

Education:

Essential:

• High School or GED Equivalent
  
  

Experience:

Essential:

1 year directly related experience

Nonessential:

Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Medical office and/or clerical experience

Credentials:

Essential:

• Not Applicable/Not Required
  
  

Physical Conditions:

Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Essential:

Working conditions:

• Minor Hazard - physical risks, dirt, dust, fumes, noise
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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