OUTPATIENT CLERK -

UNM Hospital; Albuquerque (NM); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

A healthcare institution in Albuquerque, New Mexico, is seeking a full-time Customer Service Representative to perform various duties including appointment scheduling, patient admissions, and cashiering. The ideal candidate must have a high school diploma and at least 1 year of related experience. Preferred candidates will be bilingual in English and Spanish. This role requires adherence to departmental policies and delivering quality service in a supportive environment.

Qualifications

• High School or GED Equivalent.
• 1 year directly related experience.
• Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo preferred.

Responsibilities

• Perform customer service duties; assist internal and external customers.
• Schedule appointments and verify medical coverage.
• Perform basic cashier duties.
• Answer and direct phone calls.
• Adhere to departmental policies.
• REGISTRAT/DISCHARGE: verify insurance eligibility; referrals; prior authorizations; financials; may schedule tests.
• TELEPHONE: answer and direct calls; relay messages.
• ASSISTANCE: assist other departments as requested.
• PATIENT CENTERED MED: support Patient-Centered Medical Home/Practice principles.

Skills

Customer service

Data entry

Scheduling appointments

Cashiering

Phone handling

Education

High School diploma or GED

Job description

• Spanish Speaking Preferred ***

Minimum Offer: $ x.xx/hr

Maximum Offer: $ x.xx/hr

Compensation Disclaimer: Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations.

Department: Southwest Mesa Clinic

FTE: 1.00

Full Time

Shift: Days

Position Summary

Perform a variety of customer service duties; provide information and assistance to internal and external customers; schedule appointments, verify medical coverage; perform basic cashier duties; serve as first contact for incoming customers within assigned ambulatory setting; ascertain customer's needs and direct appropriately. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.

Detailed Responsibilities

• ADMISSION/DISCHARGE - Assist patients and families with all aspects of the admission and discharge process; communicate and assist in resolving problems
• CASHIER - Perform basic cashiering duties; collect monies for various activities; close and balance cash register
• CUSTOMER SERVICE - Provide information and assistance to internal and external customers; provide and ensure quality service and customer satisfaction
• DATA ENTRY - Enter various data into computer; verify data, make corrections and ensure accuracy
• REGISTRATION - Interview patients and/or families to obtain demographic, financial information and signatures as required; schedule new and follow-up appointments
• REGISTRAT/DISCHARGE - Verify insurance eligibility and restrictions to include referrals, prior authorization and financial assessment as required; may process patient discharge to include obtaining referrals, scheduling tests and other related activities
• TELEPHONE - Answer and direct phone calls as requested; take and relay messages
• ASSISTANCE - May assist other departments/clinics as requested
• PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable

Education

• High School or GED Equivalent

Experience

• 1 year directly related experience
• Nonessential: Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Medical office and/or clerical experience

Credentials

• Not Applicable/Not Required

Physical Conditions

Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working Conditions

• Minor Hazard - physical risks, dirt, dust, fumes, noise
• Tuberculosis testing is completed upon hire and additionally as required