OUTPATIENT CLERK -

UNM Hospital; Albuquerque (NM); On-site; USD 32,000 - 46,000; Full time

Job summary

A hospital in Albuquerque is seeking a Customer Service Representative to perform a variety of duties including assisting patients with admission and discharge processes, providing quality service to customers, and performing basic cashier duties. The ideal candidate will have a High School diploma or GED and at least one year of related experience. Bilingual candidates are preferred. This role requires data entry and effective communication skills.

Qualifications

• 1 year directly related experience required.
• Bilingual in English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo is a plus.
• Bilingual English/Spanish or other languages a plus.

Responsibilities

• Assist patients and families with admission and discharge processes.
• Perform basic cashier duties and collect payments.
• Provide information and assistance to internal and external customers.
• Enter various data into the computer and verify for accuracy.
• Interview patients for necessary information.
• Assist other departments/clinics as requested.
• Maintain adherence to Patient Centered Medical Home principles.

Skills

Customer service

Data entry

Cashiering

Bilingual (English and Spanish)

Education

High School or GED Equivalent

Tools

Data entry software

Job description

Position Summary

Perform a variety of customer service duties; provide information and assistance to internal and external customers; schedule appointments, verify medical coverage; perform basic cashier duties; serve as first contact for incoming customers within assigned ambulatory setting; ascertain customer's needs and direct appropriately. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.

Detailed Responsibilities

• ADMISSION/DISCHARGE - Assist patients and families with all aspects of the admission and discharge process; communicate and assist in resolving problems
• CASHIER - Perform basic cashiering duties; collect monies for various activities; close and balance cash register
• CUSTOMER SERVICE - Provide information and assistance to internal and external customers; provide and ensure quality service and customer satisfaction
• DATA ENTRY - Enter various data into computer; verify data, make corrections and ensure accuracy
• REGISTRATION - Interview patients and/or families to obtain demographic, financial information and signatures as required; schedule new and follow-up appointments
• REGISTRAT/DISCHARGE - Verify insurance eligibility and restrictions to include referrals, prior authorization and financial assessment as required; may process patient discharge to include obtaining referrals, scheduling tests and other related activities
• TELEPHONE - Answer and direct phone calls as requested; take and relay messages
• ASSISTANCE - May assist other departments/clinics as requested
• PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable

Qualifications

Education:

• High School or GED Equivalent

Experience:

• 1 year directly related experience

Nonessential:

• Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo Medical office and/or clerical experience

Credentials:

• Not Applicable/Not Required

Physical Conditions

Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Essential:

Working conditions:

• Minor Hazard - physical risks, dirt, dust, fumes, noise
• Tuberculosis testing is completed upon hire and additionally as required