Outpatient Case Manager: Recovery & Care Navigator

Mountainside; Canaan (CT); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefit package

Paid Time Off

Paid holidays

401(k) with employer matching

Professional Development and Training

Free meals on Canaan campus

Wellness reimbursement

Job summary

Mountainside Treatment Center is seeking an Outpatient Case Manager to support clients through treatment, recovery planning, and discharge preparation. You will coordinate care, connect with community resources, and collaborate with counselors and the admissions team in a client-centered environment.

The role requires at least two years of case management experience in co-occurring disorders, strong crisis-management skills, and a commitment to trauma-informed care.

Qualifications

• Associate or Bachelor's degree in healthcare field required.
• Active CAC or higher strongly preferred.
• Minimum two years of case management experience for individuals with co-occurring disorders.
• Experience navigating substance use treatment systems and recovery resources.
• Strong relationship-building, communication, and crisis-management skills.
• Ability to manage multiple priorities while remaining organized and client-focused.
• Commitment to trauma-responsive, person-centered care.

Responsibilities

• Conduct individual case management sessions and therapeutic check-ins.
• Help clients establish treatment goals, build healthy routines, strengthen recovery supports, and develop aftercare plans.
• Support clients in following clinical recommendations and maintaining engagement in treatment.
• Provide crisis intervention, safety support, and timely escalation of concerns when needed.
• Connect clients with community resources, healthcare providers, recovery supports, and continuing care services.
• Assist with referrals, transportation coordination, and return-to-work/school/home planning.
• Support completion of FMLA, disability, unemployment, and other recovery-related documentation.
• Welcome new clients and families to the program.
• Complete admissions paperwork and orient clients to services, expectations, and supports.
• Maintain regular communication with families and partners to ensure continuity of care.
• Coordinate with counselors, admissions, utilization review, billing, recovery coaches, alumni services, and other departments.
• Participate in clinical recommendation and case consultation meetings.

Skills

Case management

Crisis management

Communication

Relationship-building

Organization

Trauma-informed care

Co-occurring disorders

Education

Associate or Bachelor’s degree in healthcare

CAC or higher certification

Tools

Aura

Salesforce

Job description

Mountainside Treatment Center is seeking an Outpatient Case Manager to support clients through treatment, recovery planning, and discharge preparation. You will coordinate care, connect with community resources, and collaborate with counselors and the admissions team in a client-centered environment.

The role requires at least two years of case management experience in co-occurring disorders, strong crisis-management skills, and a commitment to trauma-informed care.