Outpatient Case Manager - Crisis & Care Coordination

WVU Medicine; Morgantown (WV); On-site; USD 22,000 - 30,000; Part time

Job summary

WVUH West Virginia University Hospitals in Morgantown is seeking a Social Work Case Manager to support outpatient clinic operations, coordinate referrals, and assist physicians and staff in delivering patient-centered care.

The role handles crisis situations, collaborates with a multidisciplinary team, and guides patients and families through treatment planning, discharge planning, and access to community resources.

Qualifications

• Bachelor's Degree in Social Work or related field.
• State criminal background check and Federal (if applicable), as required for regulated areas.
• One year of Social Work experience.
• Current West Virginia Social Work licensure.

Responsibilities

• Facilitates referrals of patients to providers.
• Takes crisis calls and works outcomes for patients.
• Sends refill requests to providers and call pharmacy per direction of MD/NP/PA as needed.
• Maintain a working knowledge of relevant medical/legal issues that impact on patient care, e.g., advance directives, child and elder abuse.
• Provide education to patients and families around issues related to adaptation to the patient's diagnosis, illness, treatment and/or life situation.
• Participate in multi-disciplinary health care teams.
• Acts as a liaison with community agencies and resources.
• Arrange, procure, and coordinate patient/family pre and post hospital needs.
• Document assessment, plan, interactions, and interventions according to departmental, hospital and/or health system guidelines and standards.
• Assisting in obtaining prior authorizations from third party carriers.
• Working with the units in securing beds for admission.
• Preparing or assisting in the preparation of discharge letters.
• May schedule MRI's, PET's, and other imaging procedures.
• Works with discharge planners and consult team to secure appointments.
• Schedules new patient visits per established protocols.
• Meets with patients face to face as needed to resolve crisis situations.
• Assists Residents/front desk staff with resolving scheduling problems.
• Covers messages and work ques for providers that are out of the office.

Skills

Access to community resources

Interdisciplinary collaboration

Behavioral health assessment

Education

Bachelor's Degree in Social Work or related field

State criminal background check and Federal (if applicable)

Current West Virginia Social Work licensure

Job description

WVUH West Virginia University Hospitals in Morgantown is seeking a Social Work Case Manager to support outpatient clinic operations, coordinate referrals, and assist physicians and staff in delivering patient-centered care.

The role handles crisis situations, collaborates with a multidisciplinary team, and guides patients and families through treatment planning, discharge planning, and access to community resources.