Outpatient Care Management Training Specialist

SAC Health; San Bernardino (CA); Sur place; USD 65 000 - 80 000; Plein temps

Avantages offerts par ce poste

Full benefits package

PTO accrual

Sick leave

Paid holidays

Résumé du poste

SAC Health in San Bernardino, CA is seeking a CMT Training Specialist to design and deliver a comprehensive training program for Care Management staff in the outpatient setting.

You will partner with CMT leadership to cover onboarding, chart reviews, documentation, enrollment, and program deliverables, including external trainings and system access.

The role requires hands-on training experience, active MA or CHW certification, and the ability to travel to SAC Health clinics as needed.

Qualifications

• High school diploma or equivalent required.
• Active MA or CHW certification and CPR/BLS required.
• Valid California driver's license and auto insurance.
• Minimum 1+ year in SAC Care Management and 1+ year as MA or CHW.
• Experience delivering training courses is essential.

Responsabilités

• Collaborate with management to craft training programs aligned with program guidelines and contractual requirements.
• Conduct comprehensive new employee training sessions, covering crucial areas such as chart review, enrollment, assessments, documentation, registration, and program deliverables.
• Oversee external training obligations for new employees, including APS/CPS reporting, mandatory payors' learning management systems training, community health worker training, motivational interview training, and more.
• Manage employee access to EMR and Case Management systems, ensuring completion of required training within internal departments and external organizations.
• Provide insightful feedback to leadership on technology updates or adaptations needed to meet new program requirements.
• Deliver reinforcement and skill-building sessions to CMT staff based on management feedback regarding employee performance.
• Monitor and administer skills competencies, with remediation as necessary to ensure continuous improvement.
• Actively contribute to the development of workflows and guidelines based on program updates and new contracts.
• Conduct thorough chart reviews to uphold quality assurance and adherence to workflows.
• Maintain proficiency in key applications such as Epic, Care Director, IEHP Portal, Manifest Medex, and any other Care Management-related systems essential for program functionality.
• Stay current on Care Management program details, remaining up-to-date on program, contract, and grant deliverables to ensure a thorough working knowledge of the field.
• Travel to other SAC Health clinics as necessary; must have a reliable vehicle, valid driver's license, and auto insurance.
• Other duties as outlined in the official job description.

Connaissances

CMT procedures

Training delivery

Interpersonal skills

Problem solving

Formation

High School Diploma or equivalent

Outils

Epic/EHR systems

Care Director

IEHP Portal

Manifest Medex

Microsoft Word

Excel

Access

Description du poste

SAC Health in San Bernardino, CA is seeking a CMT Training Specialist to design and deliver a comprehensive training program for Care Management staff in the outpatient setting.

You will partner with CMT leadership to cover onboarding, chart reviews, documentation, enrollment, and program deliverables, including external trainings and system access.

The role requires hands-on training experience, active MA or CHW certification, and the ability to travel to SAC Health clinics as needed.