Outpatient Administrative Rep-OPC

Craig Hospital; Englewood (CO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

403B Retirement plan

Employee Assistance Programs

Job summary

Craig Hospital is seeking a front desk administrative professional for the Outpatient Clinic in Englewood, CO. You will greet patients, register and discharge, manage appointment scheduling, and act as a liaison between patients and clinical support staff.

The role involves collaboration with therapy schedulers, CCM, ancillary services, and Swedish, with opportunities to cover vacation hours and other admin positions as needed.

Qualifications

• High school diploma or equivalent required.
• 1–3 years front desk experience in a clinical environment.
• Experience with medical terminology, charge entry, and Medicare/Medicaid/Commercial insurance preferred.

Responsibilities

• Greet patients and families and manage the front desk operations.
• Register and discharge patients; schedule appointments and imaging as needed.
• Relay messages and coordinate with clinic staff and physicians for schedule changes.

Skills

Team-building

Conflict resolution

Communication

Multitasking

Education

High school diploma

Tools

Meditech

Microsoft Office

Job description

Position Summary:

This position will be responsible for a variety of tasks within the Outpatient Clinicdepartment, including greeting patients and families, performing patient registration and discharge, scheduling appointments, and serving as a liaison between patients and clinical support staff.

This job will be primarily scheduling patient appointments for patients with clinic providers and imaging appointments at Swedish. Additionally, there are appointments that require extensive collaboration with therapy schedulers, CCM, ancillary services and/or Swedish services.

This position does offer opportunity to cover vacation hours of another person in the position and potentially other admin positions in the clinic.

Position Requirements:

• Licensure/Certification/Registrations: None
• Education: A high school diploma or equivalency is required.
• Experience: 1–3 years front desk experience in a clinical environment required. Previous experience with medical terminology, charge entry and Meditech software, Medicare/Medicaid and commercial insurance preferred.
• Skills & Abilities: Excellent skills in team-building, conflict resolution, and communication skills; both verbal and written. Able to organize and prioritize multiple tasks effectively. The ability to demonstrate professionalism while dealing with the stressors of operating a multi-line telephone system. The ability to work with frequent interruptions and complete assignments in a timely manner. Work collaboratively within the department, other departments and physicians. Strong computer skills with Microsoft applications are preferred.

Essential Functions:

• Present as a contact person for outpatients entering and exiting Outpatient Clinic.
• Serve as a contact person for incoming Outpatient Cliniccalls and be responsible for relaying messages and /or directing calls to the appropriate source(s).
• Provide the highest level of customer service to patients, fellow employees and referral sources.
• Work with peer Administrative Representatives to ensure the day’s checks and balances are complete, reporting issues in a timely manner to the OP Manager.
• Serve as a liaison between the patient and the NP/nurse regarding schedules and changes in schedules.
• Communicate effectively with peers, other departments, and medical staffto support maximum departmental productivity and collaborative planning.
• Respond effectively and efficiently to on the spot questions when a need for a change in direction is necessary to accommodate the patient.

• Employees who are not benefit eligible due to working less than 24 hours/ week or being Per-Diem are able to participate in Craig Hospital’s 403B Retirement plan through Empower Retirement.
• Additionally, you would be able to take advantage of the programs offered through the Employee Assistance Programs.