Outpatient Administrative Rep-OPC, PRN

Craig Hospital; Denver (CO); On-site; USD 26,973 - 38,848; Part time

Benefits offered by this job

403B retirement plan

Employee Assistance Programs

Job summary

Craig Hospital in Denver is seeking an Outpatient Administrative Representative for as-needed support in the outpatient department. This role is crucial for enhancing the patient experience from admission to discharge, handling tasks like registration, appointment scheduling, and liaising between patients and staff.

A high school diploma is required, along with 1–3 years of front desk experience. The pay rate ranges from $19.58 to $28.20 per hour, based on experience, and eligible for a 12% PRN differential pay.

Qualifications

• Current BLS card from American Heart Association required.
• 1–3 years front desk experience in a clinic preferred.
• Knowledge of medical terminology and insurance processes.

Responsibilities

• Greet and assist outpatients entering and exiting Outpatient Services.
• Handle incoming calls related to Outpatient Services.
• Provide high-level customer service to patients and staff.
• Cooperate with other representatives to ensure smooth operations.

Skills

Team-building

Conflict resolution

Organizational skills

Microsoft Office skills

Communication (verbal and written)

Education

High school diploma or equivalency

Tools

Meditech software

Job description

Outpatient Administrative Rep-OPC, PRN (as-needed)

Position Summary: The Administrative Representative supports the outpatient experience from admission to discharge. Duties include patient greeting, registration and discharge, appointment scheduling, and liaison between patients and clinical staff. The role tracks census and daily activities of the outpatient department.

Rate of pay: $19.58 – $28.20 per hour, based on experience. Eligible for 12% PRN differential pay.

Position Requirements

• Licensure/Certification/Registrations: Current BLS card from American Heart Association.
• Education: High school diploma or equivalency required.
• Experience: 1–3 years front desk experience in a clinic; knowledge of medical terminology, charge entry, Meditech software, Medicare/Medicaid, and commercial insurance preferred.
• Skills & Abilities: Team‑building, conflict resolution, verbal and written communication; organization and prioritization; ability to work multiple phone lines; work collaboratively with departments and physicians; strong Microsoft Office skills preferred.

Essential Functions

• Act as contact person for outpatients entering and exiting Outpatient Services.
• Handle incoming Outpatient Services calls; relay messages and/or direct calls appropriately.
• Provide high‑level customer service to patients, staff, and referral sources.
• Cooperate with peer Administrative Representatives to complete daily checks and balances; report issues promptly to the Director of Outpatient Services.
• Liaise between patients and therapists/nurses regarding schedules and changes.
• Communicate effectively with peers, other departments, and physicians to support departmental productivity and collaborative planning.
• Respond efficiently to on‑the‑spot questions and accommodate patient needs as necessary.

Craig Hospital Benefits for Per‑Diem Positions

Employees who are not benefit eligible due to working fewer than 24 hours per week or who are per‑diem are eligible to participate in the Craig Hospital 403B retirement plan through Empower Retirement. They can also utilize Employee Assistance Programs.