Patient Service Representative - Patient Access

Providence; Issaquah (WA); On-site; USD 38,000 - 46,000; Full time

Job summary

Providence Swedish is seeking a patient access professional focused on registration and financial coordination in the Swedish Medical Center and Emergency Department environment. You will interview patients, collect required data, and serve as the primary contact for billing and insurance questions while guiding patients through financial assistance options.

Responsibilities include frontline customer service, registering patients, escorting, and ensuring accurate data flow with POS team

Qualifications

• Associate's Degree required.
• 2 years of experience in a medical setting with inpatient or outpatient admitting.
• Experience in patient registration, financial counseling or insurance terminology recommended.

Responsibilities

• Coordinate patient flow and provide front line customer service at registration.
• Interview patients and families to obtain demographic and financial data, complete consents, escort/guide patients, and collect valuables and deposits.
• Answer initial billing, insurance, or collection questions; assist with financial aid paperwork and alternate coverage sources.
• Serve as the POS team expert to facilitate all registration functions for patients during hospitalization and coordinate with Physician Offices for coverage.

Skills

Customer service

Interpersonal skills

Medical terminology

Registration

Education

Associate's Degree

Job description

Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for the interviewing of patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits. Initial contact for any patients/visitors with general billing, insurance or collection questions/concerns. Assists patients requesting financial assistance through financial aid programs, processing all necessary paperwork, serves as a conduit to the appropriate staff to assist patients in determining alternate sources of coverage for hospital stays including payment arrangements for private pay accounts. Serves as the POS team expert to facilitate all aspects of registration functions for patients during their hospitalization. Coordinates coverage issues with the Physician Offices and the POS team members, is accountable for assuring timely and accurate patient information flow. Participates in quality improvement activities of the Medical Center and Emergency Department. Performs other special project assignments as directed. Flexible in working occasional unscheduled shifts or portions of shifts due to urgent situations and or sick calls/assists in finding coverage for absences as needed.

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team atSwedish Issaquahand thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Preferred Qualifications:

• Associate's Degree
• 2 years of experience in a medical setting with inpatient or outpatient admitting
• Patient Registration or financial counseling or insurance and medical terminology experience

Why Join Providence Swedish?

Our best-in-class benefitsare uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our missionof improving the health and wellbeing of each patient we serve.