Specialty Services Coordinator (2025-0984)

Valley Medical Center; Renton (WA); On-site; USD 33,007 - 55,172; Full time

Job summary

A healthcare facility in Renton, WA, is seeking a Specialty Services Coordinator responsible for scheduling and coordinating specialty services. The role requires a high school diploma and at least one year of front office experience. Candidates must possess strong communication skills, knowledge of medical terminology, and proficiency in software like EPIC. This full-time position offers an engaging work environment and the opportunity for career growth.

Qualifications

• Minimum 1-year front office experience in a physician office or hospital access department.
• Ability to function effectively with patients, peers, and providers, adhering to protocols.
• Knowledge of multiple software programs and ability to navigate insurance portals.

Responsibilities

• Schedule and coordinate services for multiple hospital and clinic services.
• Register patients, verify insurance, and manage inbound and outbound calls.
• Prepare patient estimates and ensure compliance with financial guidelines.

Skills

Customer service skills

Communication skills

Multitasking

Knowledge of medical terminology

Proficiency with Microsoft Office

Education

High School Graduate or equivalent

Tools

EPIC

Windows-based computer

Job description

Overview

Job Title: Specialty Services Coordinator (2025-0984)
Location: Renton, WA
Department: Radiation Oncology
Shift: Days
Type: Full Time
FTE: 1
Salary Range: Min $23.96- Max $40.05/hr DOE

Job Description

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

Job Overview: The Specialty Services Coordinator position is responsible for scheduling and coordinating services for patients in multiple hospital-based specialty services and providers, as well as clinic services, pre-registration, insurance verification, estimate creation, collection of payments over the phone, using inbound and outbound call handling, and acting as a backup for in-person check-in and MyChart requests.

Work Hours: As assigned
Reports To: Manager, Patient Access or Clinic Network

Responsibilities

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• Schedule and coordinate services for multiple hospital and clinic services supported by the department (including radiology, nursing, anesthesia, etc.).
• Register patients, verify insurance, create estimates, and collect payments via POS (point of service) when applicable.
• Manage inbound and outbound call handling; provide MyChart scheduling and support as needed.
• Utilize EPIC and related workflows to gather scheduling information, patient acuity, referrals, and patient work queues to ensure timely throughput.
• Coordinate with referring offices to obtain complete and accurate information for scheduling and reimbursement; escalate as required.
• Perform outbound calls to active referrals to complete the scheduling process and update referral status per department protocol.
• Confirm insurance coverage, determine patient liability, and communicate financial responsibilities prior to or at the time of service.
• Prepare patient estimates and ensure POS collections follow established guidelines; document payments and provide receipts.
• Ensure accounts meet financial clearance criteria or escalate as needed.
• Process MyChart scheduling requests and direct scheduled appointments; monitor work queues and maintain documentation.
• Respond to emails, Inbasket messages, and in-person requests according to department standards.
• Monitor office supplies and equipment; coordinate ordering as needed.
• Perform other duties as assigned.

Qualifications

• High School Graduate or equivalent (G.E.D.) required.
• Minimum 1-year front office experience in a physician office or hospital access department; experience with scheduling, registering, multi-line phones, Electronic Medical Records, and multiple software programs; Windows-based computer experience.
• Excellent verbal, written, and listening communication; strong customer service skills.
• Knowledge of medical terminology and abbreviations; ability to spell and understand commonly used terms (preferred).
• Ability to function effectively with patients, peers, and providers; adhere to departmental policies, protocols, and guidelines; compliant with standards.
• Ability to document per procedural templates, gather pertinent information, and enter data accurately while talking with callers.
• Ability to navigate third-party payer/insurance portals to identify coverage and eligibility; understand authorization requirements for referrals/appointments.
• Ability to multitask in a fast-paced environment and manage interruptions; organize and prioritize work.
• Proficiency with Microsoft Office; ability to use multiple monitors and standard workflow tools; proficient with Electronic Medical Records and EPIC experience (preferred).
• Strong problem-solving abilities; ability to analyze needs, provide appropriate actions, and communicate effectively with all age groups.

Environment & Physical Demands

• Must be able to stand or sit for extended periods; keyboarding for extended periods; lift up to 10 lbs; assist with moving patients in wheelchairs as needed.

Performance Responsibilities

• Effective collaboration as an Administrative Partner; coordinate scheduling for multiple providers, patient registration, insurance verification, and POS collections according to department protocols.
• Meet defined targets for productivity, POS collections, and financial clearance; manage referrals and workflows to ensure timely service delivery.
• Respond to mail, email, Inbasket, and faxes per department standards; monitor referrals and WQ queues.
• Maintain readiness of office supplies and equipment; support departmental performance standards.

Note: Created: 1/25; Grade: OPEIUE; FLSA: NE; CC: Multiple