Outlets Reservation Agent

Hilton; Peru (IL); On-site; USD 34,000 - 52,000; Full time

Job summary

Hilton is seeking a Restaurant Reservationist to warmly welcome guests and expertly manage reservations at our dining venues. You will respond to inquiries, confirm bookings, and coordinate special requests to ensure a memorable guest experience.

In this role, you’ll record guest information accurately, apply proactive selling techniques for menus and events, and collaborate with the hospitality team to uphold Hilton’s renowned service standards.

Responsibilities

• Provide exceptional customer service to guests and team members
• Secure restaurant bookings and handle special requests
• Record guest details accurately and manage contact information
• Promote events and menus to maximize dining sales

Job description

Job Description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Restaurant Reservationist, you’re not just handling restaurant booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you'll do during a typical day:

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure restaurant bookings: Convert guest inquiries into confirmed reservations and handle special requests
• Maintain attention to detail: Record and process all reservations with accuracy, including guest name, contact info, and special requests
• Use proactive selling techniques: Maximize restaurant sales by promoting special menus, events, or dining experiences

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.