Junction Cafe Supervisor

Hilton; Philadelphia (Philadelphia County); On-site; USD 42,000 - 65,000; Full time

Job summary

Hilton is seeking a Junction Cafe Supervisor to oversee daily cafe operations, ensuring top guest service and product quality while guiding the team through each shift. The role focuses on creating memorable dining experiences that reflect Hilton's hospitality standards.

You will mentor staff, uphold health and safety standards, and contribute to revenue through upselling and customer care. This position is ideal for a hospitality professional who thrives in a dynamic hotel cafe environment.

Qualifications

• Experience supervising cafe or restaurant teams.
• Strong guest service and communication skills.
• Knowledge of health and safety standards.

Responsibilities

• Supervise daily cafe operations and ensure guest service standards.
• Monitor product quality and address guest feedback to improve service.
• Mentor and supervise team members per shift to maintain a positive workplace.
• Assist with marketing initiatives and upsell to promote food and beverage sales.

Skills

Guest service

Team leadership

Operations oversight

Upselling

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Junction Cafe Supervisor, you're not just supporting daily operations at one of our hotel dining outlets - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day:

• Supervise daily operations: Oversee and participate in daily outlet operations, including ensuring guest service standards, product quality, and compliance with operational policies and procedures
• Deliver exceptional guest experiences: Monitor product and service quality, assess guest satisfaction, address issues, and make improvements to enhance the dining experience
• Guide the team through each shift: Provide on-the-floor supervision and mentor team members to foster a positive and productive work environment
• Contribute to revenue growth: Assist with implementing marketing initiatives and up-selling techniques to promote food and beverage sales and maximize profitability
• Uphold regulatory standards: Maintain compliance with health, safety, and sanitation ensuring the highest standards of guest and team member wellbeing

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests, - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay,we're a great place to work.