Outlet Supervisor

Omni Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Omni Fort Lauderdale Hotel in Fort Lauderdale, FL is seeking a Supervisor for Tide Coastal Kitchen on the 10th floor. You will support and supervise the team, manage daily operations, and ensure guest satisfaction while maintaining Omni standards.

The ideal candidate has at least 6 months in a coffee house environment with supervisory experience, strong English communication skills, and proficiency with POS systems. Weekend and holiday shifts required.

Qualifications

• Minimum 6 months experience in a coffee house environment.
• Previous supervisory experience in a food and beverage environment preferred.
• Cash handling and face-to-face customer service experience required.
• Ability to clearly and pleasantly communicate in English with guests and staff.
• Ability to input information into POS software accurately.

Responsibilities

• Oversee the assigned shift and assist management.
• Supervise and coordinate staff on shift.
• Communicate new information and train staff on procedures.
• Check staff punctuality and conduct.
• Handle guest comments and ensure guest satisfaction.
• Observe staff service and correct performance as needed.
• Assist with monthly inventory and financial data as required.

Skills

Leadership

Customer service

English communication

Cash handling

POS input

Team coordination

Tools

POS software

Job description

Omni Fort Lauderdale Hotel
The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

JOB PURPOSE:

The Supervisor is responsible for overseeing the daily operations of Tide Coastal Kitchen, a refined poolside retreat elevated above the Intracoastal on the 10th floor, offering sweeping views of Fort Lauderdale. This role is responsible for supporting and supervising the team, managing daily and monthly inventory, preparing schedules, ordering products and supplies, and ensuring the outlet remains clean, organized, and operating in accordance with Omni standards.

ESSENTIAL JOB FUNCTIONS:

• Must be able to convey information and ideas clearily.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Responsible for assigned shift, assisting in overall management.
• Supervise and coordinate assigned shift.
• Assist manager in communicating new information and teaching new procedures to all marketplace associates.
• Check staff punctuality.
• Complete environmental checklist for dining room.
• Order daily supplies or communicate inventory needs to appropriate management.
• Follow up on established training steps.
• Handle guest comments and complaints.
• Ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Observe, teach, and correct staff's service.
• Monitor each guest experience.
• Must be able work with and understand financial information and data and basic arithmetic functions.
• To be thoroughly acquainted with all technical equipment to fully utilize its capabilities and extend efficient service to hotel guests.
• Assist with monthly inventory.
• Maintain a cash bank.
• Verifying guest room numbers for room charges.
• Interact with other departments to ensure guest needs are satisfied.
• Adhere to proper food handling procedures.
• Proper knowledge of equipment use and safety procedures.
• Knowledge and troubleshoot POS functions.
• Serve guests under all Omni standards.

QUALIFICATIONS:

• Minimum 6 months experience in a coffee house environment required. Previous supervisory experience in a food and beverage environment preferred.
• Previous cash handling and face to face customer service experience required
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
• Ability to accurately and efficiently input information into POS software
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
• Must become familiar with all coffee products and methods including coffee, espresso, specialty drinks and retail items
• Able to work with management on special projects.
• Able to set priorities for the team and provide feedback to others that enhances performance.
• Candidate must have proven leadership skills and must be able to direct, develop and motivate staff.
• Ability to teach employees importance of, and how to greet guests and courteously solve requests
• Must be able to work a variety of shifts, including weekends and holidays
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.

ENVIRONMENT & POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion. May work both indoors and outdoors.

TOOLS & EQUIPMENT:

• Desktop computer (Opera, GoConcierge, Synergy, Microsoft Office, Kronos, Birchstreet, Micros terminals), printer, telephone, copier, fax machine and push to talk radio dispatch.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.