Outlet Store Manager

Wayfair; Aurora (CO); On-site; USD 90,000 - 100,000; Full time

Job summary

Wayfair is hiring a General Store Manager for our Returns Outlet retail store in Aurora, CO. The role leads a team to deliver exceptional customer experiences and to achieve sales and operational goals in a fast-paced outlet environment.

We seek a proactive leader who can manage store operations, maintain visual standards, and drive growth while championing Wayfair’s brand and values.

Responsibilities

• Lead and create a best in class customer experience by connecting customers with Wayfair's world‑class home assortment.
• Master our brand story and communicate with polish, professionalism, and strong personal presence.
• Provide leadership to the team and meet or exceed budgeted sales, payroll, and controllable expenses.
• Maintain leadership presence through effective floor management and resource allocation.
• Identify customers’ needs and balance with operational requirements to meet customer experience standards.
• Build a high performing, customer centric team and expose them to all channels – online, app and stores.

Job description

• Note: This position is located in Aurora, CO***

• Note: This position is located in Aurora, CO***

The salary range for this position is $90,396 - 100,439 per year. The base salary offered may vary depending on location, job‑related knowledge, skills, and experience.

Come join the team that is reinventing home! Wayfair is hiring a General Store Manager for our returns Outlet retail store! If you are looking for rapid growth, constant learning and dynamic challenges, Wayfair’s Outlet store might be the future home for your career.

What You’ll Do

• As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.
• Master our brand story and be able to share our brand with polished communication, personal appearance and professionalism.
• Capable of effectively handling impromptu visitation from the press, investors or other key stakeholders.
• Provide leadership to the team and meet or exceed budgeted sales, payroll, and controllable expense goals.
• Maintain leadership presence through effective floor management and resource allocation.
• Identify customers’ needs, and balance with operational requirements to meet customer experience standards.
• Amplify the Wayfair brand family by building a high performing customer centric team, and actively introducing them to all channels - online, app and stores.
• Motivate and train all associates in sales, customer service, operations, and product knowledge, utilizing all resources.
• Foster and instill a culture of accountability and continuous feedback to promote a profitable, positive, and dynamic environment.
• Consistently recruit, hire, and retain a salesforce that delights and inspires our customers while driving sales.
• Identify talents and develop skills within the team to enable succession planning
• Build a talent pipeline, both internal and external, to deliver budgeted sales and best in class customer experience
• Perform opening and closing routines and provide supervision to ensure the store is meeting financial goals and associates are providing best in class service to our customers.
• Effectively manage store operations, maintain appropriate inventory levels, and maintain visual merchandising standards required by Wayfair and Tanger Outlets
• Utilize sales analytics tools to drive store profitability and growth in a way that supports the success of the overall brand.
• Develop, lead, and deliver a long‑term sustainable plan for growth, visitation and profitability in the market.
• Lead a team to always use good judgment by demonstrating a culture of ethical conduct, security, and compliance.
• Champion and campaign for a resolution oriented environment for your team.
• Identify and share opportunities to innovate, improve, and simplify processes to ensure operational excellence.
• Know and assess the competition and retail evolution by leveraging insights and feedback to deliver results.
• Live by, emulate, and guide by our People Principles daily.

Physical Requirements

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear.
• The employee frequently is required to handle, or feel and reach with hands and arms.
• The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Schedule

At Wayfair and our family of brands, we strive to provide our employees with a work schedule that protects their work/life balance and takes their scheduling preferences into consideration. Please understand due to the nature of the retail industry, your shift schedule will vary. However, we will work to provide you with your schedule a minimum of 2 weeks in advance, and you will have the opportunity to trade with teammates as needed.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for our homes.

Through our commitment to industry‑leading technology and creative problem‑solving, we are confident that we will experience our new we will cach…? Not entirely clear. ???

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk‑takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well‑positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].