Outlet Assistant Store Manager

Wayfair; Naperville (IL); On-site; USD 57,000 - 64,000; Full time

Benefits offered by this job

Employee discount on Wayfair.com

Medical, dental, vision

401k matching

Employee discount up to 30%+

Competitive compensation

Job summary

Wayfair invites you to join our returns Outlet store as Assistant Store Manager in Naperville. You will lead a team to deliver a best-in-class customer experience, connecting customers with Wayfair's vast home online assortment.

You will recruit and develop staff, set schedules, monitor stock, and lead initiatives to grow sales while upholding brand standards and a culture of accountability.

Qualifications

• 3+ years of leadership experience.
• Brick & mortar retail experience in furniture or home goods preferred.
• Exceptional analytical, problem-solving and decision-making skills.
• Proven ability to motivate, influence and inspire yourself and others.
• Track record of thriving in a fast paced and changing environment.

Responsibilities

• Lead and create a best-in-class customer experience by connecting customers with Wayfair's home online assortment.
• Assist the Store Manager in building a high performing customer-centric team and linking them to all channels.
• Lead and develop a team of Sales Associates to meet sales goals.
• Master our brand story with polished communication, appearance and professionalism.
• Recruit, hire, and retain a salesforce that delights customers while driving sales.
• Build schedules that ensure exceptional service and meet operational requirements.
• Maintain leadership presence through effective floor management and resource allocation.
• Utilize sales analytics tools to drive store profitability and growth.

Skills

Leadership experience

Retail leadership

Analytical/problem-solving

Motivate/inspire others

Fast-paced environment

Tools

Google Cloud G Suite

Job description

Come join the team that is reinventing home! Wayfair is hiring an Assistant Store Manager for our returns Outlet retail store! If you are looking for rapid growth, constant learning and dynamic challenges, Wayfair’s Outlet store might be the future home for your career.

The salary range for this position is $57,273 - 63,636 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience.

Employee Perks

• As an employee of Wayfair, you will receive an employee discount on Wayfair.com
• Full medical, dental, vision
• Matching 401k
• Generous Employee Discount of up to 30%+, although discounts will vary by product type.
• Competitive compensation

What You’ll Do

• As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.
• Assist the Store Manager in bringing the Wayfair brand family to life by building a high performing customer centric team, and actively linking them in an authentic way to all channels.
• Lead and develop a team of Sales Associates to meet sales goals
• Master our brand story and be able to share our brand with polished communication, personal appearance and professionalism.
• Consistently recruit, hire, and retain a salesforce that delights and inspires our customers while driving sales.
• Build a talent pipeline, both internal and external, to deliver budgeted sales and best in class customer experience
• Build schedules that allow for best in class customer service, meet all operational business requirements and are fair and balanced for associates.
• Maintain leadership presence through effective floor management and resource allocation.
• Identify customers’ needs, and balance with operational requirements to meet customer experience standards.
• Perform opening and closing routines and provide supervision to ensure the store is meeting financial goals and associates are providing best in class service to our customers.
• Foster and instill a culture of accountability and continuous feedback to promote a profitable, positive, and dynamic environment.
• Assist the Store Manager in leading a team to always use good judgment; demonstrate a culture of ethical conduct, security, and compliance.
• Ensure the team feels supported and inspired daily; Treat all personnel internally and externally with respect, empathy, and inclusion.
• Manage stockroom organization and supply levels to maximize efficiency, safety and productivity to support sales floor replenishment.
• Utilize sales analytics tools to drive store profitability and growth in a way that supports the success of the overall brand.
• Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in all departments to ensure the sales-floor is adequately stocked. Maintain visual standards required by Wayfair and Tanger Outlets.
• Participate in operational store activities as needed: bringing new products to the floor, floor sets, replenishment, substitutions and general store upkeep.
• Bring a willingness to share innovative ideas and solutions to continuously improve team operations.
• Live by, emulate, and guide by our People Principles every day.

What You’ll Need

• 3+ years of leadership experience.
• Brick & mortar retail experience in furniture or home goods preferred.
• Exceptional analytical, problem-solving and decision-making skills.
• Proven ability to motivate, influence and inspire yourself and others.
• Track record of thriving in a fast paced and changing environment.

Essential Functions

• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Ability to anticipate customers' needs.
• Ability to recommend merchandise to customers.
• Ability to operate and learn the stores point-of-sale system
• Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides, and forms preferred.
• Ability to process information and merchandise through a computer system and POS register system.

Physical Requirements

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Hours

At Wayfair and our family of brands, we strive to provide our employees with a work schedule that protects their work/life balance and takes their scheduling preferences into consideration. Please understand due to the nature of the retail industry, your shift schedule will vary. However, we will work to provide you with your schedule a minimum of 2 weeks in advance, and you will have the opportunity to trade with teammates as needed.

Our store hours are Monday-Saturday 10:00AM - 9:00PM, and Sundays 10:00AM - 7:00PM. Employee shifts may include an hour before or after store hours and up to 4 hours before opening on receiving days.

Employment in this role will be contingent on successful completion of a background check.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].