Retail Visual Merchandising Lead

Wayfair; Hanover (MD); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Health benefits start day one

Wayfair company discount

401(k) with company match

Referral bonuses

Growth opportunities

Job summary

Wayfair in Hanover, MD is seeking a full-time Visual Merchandising Lead to shape our store display strategy and product flows. You will lead a small team, optimize space, and ensure a top-tier customer experience across Wayfair’s home assortment in a fast-paced retail setting.

The role requires 2+ years in visual merchandising with brick-and-mortar experience in furniture/home goods, plus strong communication and leadership skills. Benefits include day-one health coverage and a company discount.

Qualifications

• Retail visual merchandising experience or education required.
• 2+ years of leadership or managing a team.
• Brick-and-mortar retail experience in furniture/home goods preferred.
• Outlet or off-price merchandising experience preferred.
• Thrives in a fast-paced environment.

Responsibilities

• Define, design and implement a flexible visual merchandising strategy for outlet product variety.
• Manage product flow within the outlet, maximizing product per square foot.
• Lead and create a best-in-class customer experience as a Wayfair brand ambassador.
• Master the brand story and communicate it with polish and professionalism.
• Amplify the Wayfair brand by contributing to a high-performing, customer-centric team.
• Deliver on sales and service KPIs and drive profitability across omni-channel platforms.
• Maintain leadership presence through effective floor management and staffing resources.
• Monitor stock levels, merchandising adjacencies and signage to keep the sales floor stocked and visually compliant.

Skills

Visual merchandising

Leadership

Retail experience

Brick & mortar retail

Outlet / off-price merchandising

Fast-paced environment

Education

Visual merchandising / interior design education

Tools

POS system

G Suite

Job description

Note: This is a full-time based in Hanover, MD***

Starting Rate: $21.50 per hour

Hours: 40 hours per week

Store Hours

Monday -Saturday: 10am - 8pm
Sunday: 11AM-7PM

Benefits to building a home for your career with Wayfair

• Growth opportunities (Conversions, Promotions, and more!)
• Health benefits start day one
• Wayfair company discount
• 401(k) with company match
• Referral bonuses

What You’ll Do

• Define, design and implement a flexible visual merchandising strategy that can adapt to the wide variety of product that arrives in the outlet
• Manage product flow within the outlet, maximizing product/sqft
• As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best online home assortment brought to life in our stores.
• Master our brand story and be able to share our brand with polished communication, personal appearance and professionalism.
• Work to amplify the Wayfair brand family by being an integral part of a high performing, customer centric team.
• Deliver on sales and service KPIs, productivity standards, and drive profitability goals across all omni channel platforms with best in class selling standards.
• Maintain leadership presence through effective floor management and resource allocation.
• Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in all departments to ensure the sales-floor is adequately stocked. Maintain visual standards required by Wayfair and Tanger Outlets.
• Ensure the store meets visual, replenishment, cleanliness, safety and back of house standards during floor leadership shifts.
• Perform opening and closing routines and provide supervision to ensure the store is meeting financial goals and associates are providing best in class service to our customers.
• Participate in operational store activities as needed: bringing new products to the floor, floor sets, replenishment, substitutions and general store upkeep.
• Engage in a high energy and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.
• Live by, emulate, and guide by our People Principles every day.
• As Keyholder, you are responsible for opening and closing the store

What You’ll Need

• Retail experience in visual merchandising or education in visual merchandising/ interior design
• 2+ years of leadership or experience managing a team
• Brick & mortar retail experience - furniture or home goods preferred
• Prior visual merchandising experience in outlet or off-price retail environments preferred
• Track record of thriving in a fast paced and changing environment.

Essential Functions

• Strong organization, self-motivation, communication and relationship management skills.
• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Technical acumen to learn necessary software including operating our POS system; experience with Google Cloud G Suite, including Docs, Sheets, Slides, and forms preferred.
• Ability to process information and merchandise through a computer system and POS register system.

Physical Requirements

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Hours

At Wayfair and our family of brands, we strive to provide our employees with a work schedule that protects their work/life balance and takes their scheduling preferences into consideration. Please understand due to the nature of the retail industry, your shift schedule will vary. However, we will work to provide you with your schedule a minimum of 2 weeks in advance, and you will have the opportunity to trade with teammates as needed.
Our store hours are Monday - Saturday: 10am - 8pm & Sunday 11am - 7pm. Employee shifts may include two hours before or after store hours.
Employment/promotion to this role will be contingent on successful completion of a background check.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].