Outlet Server - HRC Foxwoods Family Dining

Hard Rock Hotel & Casino Ottawa; Ledyard (CT); On-site; USD 17,000 - 25,000; Full time

Job summary

Hard Rock Cafe is seeking a server to guide guests through their experience, take orders, run food, and handle payments with a POS system. The role emphasizes product knowledge and engaging service.

You will demonstrate responsible alcohol service, assist with upselling, and maintain a clean, efficient station in a fast-paced cafe environment. A focus on memorable guest experiences is essential.

Responsibilities

• Taking guests’ orders.
• Running food.
• Handling cash and other forms of payment.
• Processing sales with a POS system.
• Checking IDs for guests who appear under 30.
• Demonstrating responsible alcohol service.
• Demonstrating product knowledge.
• Suggestive selling using proven techniques.
• Answering questions politely.
• Maintaining a clean, organized station.
• Opening, closing, and side duties related to station setup and cleanup.
• Directing guests to areas and restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Native Americans receive preference in accordance with Tribal Laws.

PHYSICAL DEMANDS

• Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.