Outlet Server - Hard Rock Cafe

Hard Rock Hotel & Casino Ottawa; Cincinnati (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

The Server at Hard Rock Hotel & Casino Ottawa will guide guests through a memorable experience by taking orders, running food, processing payments, and providing engaging, knowledgeable service.

We value a high school diploma (or equivalent), a calm demeanor in fast-paced settings, strong organization, and a friendly attitude toward guests. Food safety certification may be required in some regions.

Qualifications

• High School diploma or equivalent.
• Food safety procedures and possible certification before serving food or alcohol.
• Maintain calm, organized, and urgent pace in a busy cafe environment.
• Positive, friendly attitude toward guests.

Responsibilities

• Take guests' orders accurately.
• Run food to tables in a timely manner.
• Handle cash and other forms of payment.
• Process sales transactions using a point-of-sale system.
• Verify guest ages for alcohol service where required.
• Demonstrate responsible alcohol service.

Skills

Calm under pressure

Organized

Attention to detail

Customer friendly

Product knowledge

Alcohol service

Education

High School diploma

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

PRIMARY RESPONSIBILITIES

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under the legal drinking age.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

REQUIREMENTS

• EXPERIENCE, EDUCATION, AND CERTIFICATIONS
• High School diploma or equivalent.
• Follows all food safety & sanitation procedures. In some regions, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card .
• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS

• Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.