Outlet Server - HRC Foxwoods Family Dining

Seminole Hard Rock; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

Seminole Hard Rock Cafe is seeking a friendly and energetic Server to guide guests through a memorable dining experience in a fast-paced environment. You will take orders, run food, handle payments, and contribute to a lively, welcoming atmosphere that creates 'Raving Fans'.

Responsibilities include maintaining a clean station, upselling beverages and menu items, applying proper alcohol service, and ensuring guests have an outstanding experience from arrival to departure.

Qualifications

• Experience in a fast-paced restaurant environment.
• Strong customer service and communication skills.
• Ability to multi-task and work as part of a team.

Responsibilities

• Take guests' orders accurately and promptly.
• Run food and assist with table maintenance.
• Handle cash and electronic payments via POS.
• Demonstrate product knowledge and upsell menu items.
• Ensure proper alcohol service and ID verification when needed.
• Maintain a clean, organized station and guest areas.
• Engage guests to create memorable experiences and positive ratings.

Skills

Take orders

Run food

POS system

Cash handling

Upselling

Guest service

Alcohol service

Tools

POS system

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

• Taking guests' orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s - for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station - including pre-bussing & table maintenance.
• Performing opening, closing & side duties - setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create "Raving Fans."

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Native Americans receive preference in accordance with Tribal Laws.

PHYSICAL DEMANDS

• Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.