Outlet Server - Elevate Guest Experience in Nob Hill

Highgate; San Francisco (CA); On-site; USD 24,796 - 35,817; Full time

Job summary

The Stanford Court hotel, located atop Nob Hill in San Francisco, seeks an Outlet Server to deliver high-quality service to guests in a courteous, efficient manner. You will receive and deliver guest orders, operate the POS system, and handle payments.

This role requires a high school diploma or equivalent, flexibility for long hours, and the ability to stand for extended periods. You will upsell menu items and maintain a welcoming, guest-focused atmosphere.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Ability to stand during entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food and beverages.

Responsibilities

• Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Consistently upsell food, beverage and promotional items to guests.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.

Education

High School diploma or equivalent

Job description

The Stanford Court hotel, located atop Nob Hill in San Francisco, seeks an Outlet Server to deliver high-quality service to guests in a courteous, efficient manner. You will receive and deliver guest orders, operate the POS system, and handle payments.

This role requires a high school diploma or equivalent, flexibility for long hours, and the ability to stand for extended periods. You will upsell menu items and maintain a welcoming, guest-focused atmosphere.