Outlet Sales & Customer Service Specialist

Goodwill Industries International; Austin (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Job summary

Goodwill Industries International’s Austin-based Outlet is hiring an Outlet Sales Associate to provide friendly, professional customer service at the first point of contact. You will handle cash transactions, assist with merchandise routing, and support the management team to maintain an efficient, welcoming sales floor.

We seek individuals with basic math and computer skills, weekend availability, and a focus on accuracy and great service.

Qualifications

• Minimum six months of prior work experience or equivalent education preferred.
• Ability to understand English and interact with customers and employees.
• Ability to deliver exceptional customer service to all customers.
• Basic math computations and accuracy under pressure.
• Proficiency with basic computer applications and internet.
• Flexible with hours and weekend/holiday shifts.
• Bilingual ability is a plus.

Responsibilities

• Provide friendly customer service by greeting customers and guiding them in-store layout.
• Accurately handle cash, make change, operate cash register and card machine.
• Maintain knowledge of merchandise and answer questions courteously.
• Keep sorting tables stocked and floor neat; assist with pricing when asked.
• Maintain a professional appearance and adhere to uniform standards.
• Adhere to the supervisor's work schedule and maintain a clean register area.
• Familiarity with store security procedures and practice security measures.
• Perform outlet upkeep such as sweeping, mopping, and wiping surfaces.
• Occasionally assist donors outside the Outlet, greet donors and issue receipts.
• Convey our mission and vision to donors and customers.

Skills

Customer service

Cash handling

Merchandise knowledge

POS operation

Math proficiency

Bilingual

Job description

Goodwill Industries International’s Austin-based Outlet is hiring an Outlet Sales Associate to provide friendly, professional customer service at the first point of contact. You will handle cash transactions, assist with merchandise routing, and support the management team to maintain an efficient, welcoming sales floor.

We seek individuals with basic math and computer skills, weekend availability, and a focus on accuracy and great service.