Outlet Manager – Food Hall

Jobtailor; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Jobtailor seeks a seasoned Front-of-House Leader in New York to oversee daily outlet operations, ensuring top-tier guest service and adherence to standards. You will manage training, scheduling, inventory, and cash handling while coordinating with departments on events and promotions.

The role requires 8 years in F&B with supervisory experience, strong POS and budgeting skills, and applicable health/hospitality certifications. Flexibility for varied shifts and peak periods is essential.

Qualifications

• Eight (8) years of food and beverage experience, including five (5) years in a supervisory capacity.
• Strong front-of-house operational leadership and guest service skills.
• Strong POS operational and programming experience.
• Knowledge of applicable health, hotel, and food service regulations.
• Proficiency with Microsoft Office Suite or related software.
• Proficiency in operational financial management, accountability, and budgeting.
• Ability to lead, train, coach, and support front-of-house team members.
• Ability to manage guest relations professionally, tactfully, and diplomatically.
• Ability to obtain and maintain a Nebraska Gaming License.
• Food Handler and ServSafe certifications.
• TIPS Alcohol Certification.
• Ability to work varying schedules including evenings, weekends, and holidays.

Responsibilities

• Lead day-to-day front-of-house operations of the assigned outlet.
• Ensure exceptional guest service and adherence to company service standards.
• Maintain front-of-house operating supplies and inventory levels.
• Oversee team member training, coaching, scheduling, and performance support.
• Ensure prompt, efficient, and friendly service to guests.
• Ensure compliance with department policies, procedures, internal controls, and regulations.
• Manage guest relations professionally, tactfully, and diplomatically.
• Ensure payment or comp authorization and proper cash-handling procedures.
• Oversee balancing of cash registers at end of each shift.
• Train team members to support operational and service standards.
• Collaborate with internal departments on outlet operations, promotions, events, and property initiatives.
• Monitor and analyze operational and guest service metrics to identify improvement opportunities.
• Maintain visible leadership during peak periods, special events, and property functions.
• Attend periodic meetings and training sessions.
• Assist the supervisor with weekly and monthly orders.
• Promote positive guest and team member relations.
• Perform other duties as assigned.

Skills

Front-of-House leadership

Guest service

POS operations

Operational financial management

Budgeting

Cash handling

Team training & coaching

Inventory management

Regulatory compliance

Operational metrics analysis

Education

High school diploma or GED

Tools

Microsoft Office Suite

POS Systems

Job description

Responsibilities

• Lead day-to-day front-of-house operations of the assigned outlet.
• Ensure exceptional guest service and adherence to company service standards.
• Maintain front-of-house operating supplies and appropriate inventory levels.
• Oversee team member training, coaching, scheduling, and performance support.
• Ensure prompt, efficient, and friendly service to guests.
• Ensure compliance with department policies, procedures, internal controls, and applicable regulations.
• Manage guest relations professionally, tactfully, and diplomatically.
• Ensure payment or comp authorization for items served and proper cash-handling procedures.
• Oversee balancing of cash registers at the end of each shift.
• Comply with S.M.A.R.T. or TIPS training requirements.
• Train team members to support operational and service standards.
• Collaborate with internal departments on outlet operations, promotions, events, and property initiatives.
• Monitor and analyze operational and guest service metrics to identify improvement opportunities.
• Maintain visible leadership during peak periods, special events, and property functions.
• Attend periodic meetings and training sessions.
• Assist the supervisor with weekly and monthly orders.
• Promote positive guest and team member relations.
• Perform other duties as assigned.

Requirements

• High school diploma, equivalent, or GED.
• Eight (8) years of food and beverage experience, including five (5) years in a supervisory capacity.
• Strong front-of-house operational leadership and guest service skills.
• Strong POS operational and programming experience.
• Knowledge of applicable government health, hotel, and food service regulations.
• Proficiency with Microsoft Office Suite or related software.
• Proficiency in operational financial management, accountability, and budgeting.
• Ability to effectively lead, train, coach, and support front-of-house team members.
• Ability to manage guest relations professionally, tactfully, and diplomatically.
• Ability to obtain and maintain a Nebraska Gaming License.
• Food Handler certification.
• ServSafe certification.
• TIPS Alcohol Certification.
• Ability to sell, serve, or distribute alcoholic beverages and exercise comp authority in accordance with applicable requirements.
• Ability to work varying schedules, including evenings, weekends, and holidays as required.

Core Competencies

Demonstrates strong leadership in front-of-house operations, ensuring exceptional guest service and compliance with health and food service regulations. Proficient in operational financial management and team training to enhance service standards and guest relations.

Highest-signal resume keywords

• Front-Of-House Operational Leadership
• Guest Service Skills
• POS Operational Experience
• Operational Financial Management
• Food Handler Certification

Hard Skills

• Food And Beverage Experience
• Supervisory Experience
• Operational Financial Management
• Budgeting
• Cash Handling Procedures
• Guest Relations Management
• Team Training And Coaching
• Inventory Management
• Compliance With Regulations
• Operational Metrics Analysis

Soft Skills

• Effective Communication
• Diplomatic Guest Relations
• Team Member Relations
• Leadership During Peak Periods
• Problem Solving

Certifications & Qualifications

• Food Handler Certification
• ServSafe Certification
• TIPS Alcohol Certification
• Nebraska Gaming License

Industry Keywords

• Health Regulations
• Food Service Regulations
• Hotel Regulations
• Guest Service Standards
• Operational Standards

Tools & Technologies

• Microsoft Office Suite
• POS Systems