Outlet Manager

Loews Hotels, LLC.; Arlington (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

401(k) & company match

Paid Sick Days

Paid Vacation and Holidays

Tuition Reimbursement

Team Member Hotel Rates

Job summary

Loews Hotels, LLC. is seeking a Food and Beverage Manager for their Live! By Loews-Arlington, TX location. The role includes overseeing staff, ensuring quality service, and managing budgetary constraints while enhancing guest experiences at the upscale venue.

The ideal candidate has a degree in Hospitality or Food Service Management, along with at least two years of relevant management experience. This position offers competitive benefits and the opportunity to lead a dynamic team at a premier location.

Qualifications

• Two years management experience in hotel or quality food service operation.
• Certification as Food Service Manager or ability to obtain certification.
• Ability to maintain effective operating processes and ensure guest satisfaction.

Responsibilities

• Maintain outlet staffing levels for optimal performance.
• Represent the Director of Food and Beverage in his/her absence.
• Ensure adherence to departmental guidelines and policies.
• Supervise outlet activities for quality production/service.
• Communicate with guests frequently to ensure satisfaction.

Skills

Hospitality Management

Food Service Management

Leadership Skills

Communication Skills

Education

Associate of Science degree or higher in Hospitality or Food Service management

Job description

Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first‐class hospitality and superior amenities. Ideally positioned between the new Texas Rangers’ ballpark and Dallas Cowboys’ Stadium, the 302‑room hotel boasts an infinity‑edge pool, a rooftop terrace and floor‑to‑ceiling windows that offer sweeping views of the Arlington Entertainment District.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

Essential Functions and Responsibilities

• Maintains outlet staffing levels so as to provide for optimal performance
• Represents the Director of Food and Beverage in his/her absence
• Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures
• Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control
• Personally supervises outlet activities to ensure quality production/delivery of product/service
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
• Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines
• Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes
• Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIPs expected
• Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
• Coaches, counsels, retrains employees as needed to ensure superior levels of performance
• Attends all required hotel meetings to keep abreast of in‑house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel
• Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities
• Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service
• Other duties as assigned

Supportive Functions and Responsibilities

• Promotes and applies teamwork skill at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Addresses guests by their names at all times
• Is friendly, sincere, and professional to make guests feel important

Qualifications

• Associate of Science degree or higher in Hospitality or Food Service management
• Thorough knowledge of all matters related to the proper administration of "up‑scale" food service operations
• Two years management experience in hotel or free standing "quality" food service operation
• Certification as "Food Service Manager" or other required by State, County or Local regulations or ability to obtain such certification
• Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Effective management, leadership, organizational and communication skills
• Ability to work flexible schedule to include weekends and holidays
• Addresses guests by their names at all times
• Is friendly, sincere, professional to make guest feel important